Customer Service Representative

Location: Phoenix, AZ

Department: Operations

Practice Area: PPL

Job Code: 04 -08-130-19-26

Description:

The Customer Service Representative works with PPL’s multiple state clients to provide assistance and information to individuals with  disabilities (consumer) as well as service providers (employees of the consumer) related to tax information, timesheets, and payroll processing. The Customer Service Representative also provides critical information to our Boston-based payroll processing unit.  

Qualifications include:

•  Some college experience is preferred but not required.
• Telephone customer service experience.
• Public-service oriented.
• Ability to work with persons with disabilities. 
• Excellent verbal and written communication skills.
• Strong Windows-based PC skills.
• Ability to understand and work with financial accounting systems.
• Ability to perform transaction entry, adjustments and document review in an automated payroll and accounts payable environment.
• Strong organizational skills.
• Ability to write and speak Spanish desired.
• Experience with or knowledge of American Indian tribes a plus.

How to Apply:

If you are applying for a particular position please download and complete an application for employment, a cover letter stating the position you are inquiring about and the voluntary Affirmative action form and send it to pcghr@pcgus.com.

Application For Employment

Click Here for an Application All applicants who come in for an interview are also invited to complete a self-identification form. This is a voluntary questionnaire and completed forms may be faxed to us confidentially at 617-338-7994 or sent by mail to Public Consulting Group Inc., 148 State Street, 10th floor, Boston, MA 02109 attn: HR.

Voluntary Affirmative Action Form

As a federal contractor, we are required by law (41 CFR, Part 60-3) to report the gender, race, and ethnicity of all employees. We ask your assistance in helping us to comply by completing our Voluntary Affirmative Action Form and attaching it along with your resume.

Providing the information is entirely voluntary on your part. It will be used for statistical and reporting purposes only and will not become part of your employment file upon hire.

Click Here for your Voluntary Affirmative Action Form

If you do not have a pdf reader, please download and install Acrobat Reader in order to view and print the above forms.

Remember

All positions currently eligible for PCG Employee Referral Bonus, See Human Resources for details.PCG is proud to be an Equal Opportunity/Affirmative Action Employer.

• No phone calls accepted.
• Only applicants with specific requisitions will be considered.

If you are contacted by our office for an interview, you will be asked to print out and bring this completed application form to your first appointment. All applicants who are selected for an interview are required to complete an application.

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