Case Study: Work Supports 

The Client:
Connecticut Bureau of Rehabilitative Services

The Project:
Strategic plan implementation. Resource mapping. Website development.

The Opportunity:
Public Consulting Group (PCG) was engaged to help 11 agencies in the State of Connecticut implement a strategic plan to increase the employment rate of disabled citizens. The project involved mapping the major state-level processes and programs associated with moving disabled persons to employment.

The PCG Approach:
PCG interviewed key staff members at State agencies to understand state processes used by individuals with disabilities. PCG then mapped the processes through which a client receives services, defining and gauging each agency’s success rate and efficiency at moving individuals with disabilities into employment. Areas of focus included:

• Average time for a client to ‘move’ through the system;
• Barriers to moving a client through the system efficiently;
• Barriers to accessing the agency;
• Success rate for the client.

PCG also provided the State with an analysis of programs and services available to transitioning youth with disabilities. This information assisted the State in determining program overlap and areas of service need.

The Result:
PCG provided the State of Connecticut with a comprehensive view of state employment services for individuals with disabilities.

Following the initial project, PCG developed www.ctschooltowork.com, a website that enables individuals to search for transition services. Hosted by PCG, the website asks individuals for their age, disability, location, and service provision and provides the individuals with resources that may be helpful as they transition to employment.