Case Studies

Business Process Review and Reengineering

• Massachusetts Department of Transitional Assistance (DTA)

Consumer Directed Services

• Virginia Department of Medical Assistance Services (VA DMAS)

Income Maintenance and Work Support

• Connecticut Bureau of Rehabilitative Services 
• Massachusetts Department of Transitional Assistance (DTA)
• Tennessee Department of Human Services (DHS)

Public Assistance

• Massachusetts Department of Transitional Assistance (DTA)
• Tennessee Department of Human Services (DHS)