Supplemental Nutrition Assistance Program (SNAP)

Supplemental Nutrition Assistance Programs (SNAP) across the country face unprecedented challenges and increasingly strained resources as rising numbers of individuals become eligible and apply for food assistance.

PCG Human Services™ has over 20 years of experience helping state and local government organizations
operate more efficiently in uncertain economic conditions and can help you:

• access untapped funding opportunities;
  
• streamline processes; and
  
• improve customer service and employee morale.

PCG Human Services works with Supplemental Nutrition Assistance Programs (SNAP) agencies across the U.S. to conduct SNAP program reviews and implement systems innovations to help clients creatively manage increased caseloads, hiring freezes, and budget reductions. Our industry best-practice modernization efforts improve clients’ program efficiency while providing the greatest benefit and timely access to all program participants.

PCG Human Services has more than 20 years of national experience helping public sector clients in all 50 states to improve business processes, improve client outcomes, achieve state and federal compliance, expand program financing options, and contain costs. Our SNAP consultants can help you overcome the challenges that come with rising caseloads, from fulfilling increased requests for expedited applications to cutting the increased paper and process burden on staff.

PCG Human Services can maximize the recovery of funds and assess structural and Fiscal issues that impede your agency or county’s ability to maximize its revenue. We can also help ensure your agency’s practices are compliant with all federal and state regulations, including Office of Management and Budget (OMB) A-87 (2 CFR Part 225).

 

Your agency is eligible for funding opportunities that support program improvements. PCG can help you apply and recommend best use of funds for:

• American Recovery and Reinvestment Act spending;
  
• Food and Nutrition Service (FNS) Participation Grants;
  
• FNS annual SNAP error rate and participation awards.
  

Is your agency overburdened by unnecessary paperwork? PCG Human Services can help you streamline your document management process to eliminate paper file transfers.

Are you fully using your existing technology? PCG Human Services can help you make best use of your available technology to promote thorough data analysis and reporting.

Public Consulting Group (PCG) is a national leader in the review, development, and administration of Random Moment Time Studies (RMTS). We can help you maximize the recovery of funds and ensure compliance with federal and state regulations regarding the operation of time studies.

 

PCG Human Services is committed to providing consulting services that help clients achieve desired results. Among our SNAP consulting successes:

• PCG Human Services helped one client to streamline its document management process to eliminate paper file transfers, reducing the number of staff needed for file transfers from four to one. Three employees were then re-deployed to make operations run more efficiently.
  
• By implementing PCG Human Services recommendations in its Food Stamps call center, one client drastically improved its call center abandon rate:
  

Abandon Rate
August 2008	February 2009
20%	4.9%

Contact PCG Human Services to learn more about solutions to your Supplemental Nutrition Assistance Program (SNAP) challenges.