Applying for a Position

Initiative Update:

Thank you for your interest in the New York State Contact Tracing Initiative. At this time, we have filled our initial roles.  If you are interested in joining the Initiative in the future, we welcome your application at any time, and we will be in touch as our resource needs change. 

 

Community Support Specialist


The Community Support Specialist will be part of a team of up to 20 Contact Tracers and one Team Supervisor, who will all have a similar hybrid remote/center location-based presence as the Contact Tracers and the Team Supervisor. Each team will be collectively responsible for working with the LHD to contact people diagnosed with COVID-19 and determine their contacts, helping make care plans for people with COVID-19 and their contacts, and maintaining communication and connecting contacts with various services (including social support structures, testing, clinical care, etc.). The team will provide education about COVID-19, on isolation, quarantine procedures and about relevant social services. The Community Support Specialist will work with the team to address the support needs of those who are contacts, especially those who are under Isolation or Quarantine. This will include working with LHDs and support agencies to address housing, food, mental health, testing, medical needs and other needs.

Apply for the Community Support Specialist Position 

 

Contact Tracer


The Contact Tracer will use a web-based client resource management (CRM) platform to call all contacts of anyone diagnosed with COVID-19, determine exposure, assess symptoms, refer for testing according to established protocols, and provide them with instructions for isolation or quarantine. Contact Tracers will maintain ongoing communication with contacts to assess symptoms, ensure compliance with quarantine and determine social support needs and/or handle reporting of issues that arise. Contact Tracers are required to follow set scripts and adhere to policies and procedures provided by NYS. They will also comply with Department training regarding confidential information related to personal information. COVID-19 Contract Tracers will be required to work a minimum of 20 hours per week.

Apply for the Contact Tracer Position

 

Team Supervisor


The Team Supervisor will lead a team of approximately 20 Contact Tracers, who are working remotely, and one Community Support Specialist who will have the similar hybrid remote/central location-based presence as the Team Supervisor. Each team will be collectively responsible for working with the LHD to contact people diagnosed with COVID-19 and determine their contacts, helping make care plans for people with COVID-19 and their contacts, and maintaining communication and connecting contacts with various services (including social support structures, testing, clinical care, etc.). The team will provide education about COVID-19, on isolation, quarantine procedures and about relevant social services. The Team Supervisor is responsible for the leadership of team, tracking progress against target goals, providing direct supervision, oversight, and mentorship. The Team Supervisor will be the team’s point of contact with the LHD and NYSDOH structures. The Team Supervisor will also be expected to perform many of the daily functions of the Contact Tracer role, albeit at a reduced volume.

Apply for the Team Supervisor Position