PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. Our seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations.

What We Do

Early Childhood

Strong communities are built on a strong foundation. Quality early education and child care programs set children on a trajectory for success. We can help.

Children & Youth

Our youngest citizens are our most vulnerable—they’re also our future. We can help you ensure they get the quality services they need to reach their full potential.

Public Assistance

With the right support system, our most vulnerable populations can build a foundation for the future. We can help you achieve your program goals.

Workforce & Economic Development

To be globally competitive, communities need a well-trained, well-developed workforce.  Our team will help get you there. 

Substance Use Disorder and Public Health

Let us assess your state or local capacity to respond to public health issues, work with groups and organizations to establish consensus, identify service needs, and evaluate the changes.

Aging & Disability

When seniors and people with disabilities are more independent and integral members of the community, everyone benefits. PCG can help you make it happen.

News & Perspectives

Rethinking Confidentiality in Child Welfare Courtrooms

11 days ago

Confidentiality in juvenile and family courts is the focus of a two-part series by Public Consulting Group’s Judge James Payne, recently published by the Chronicle of Social Change. In the series, Judge Payne first explores the historical context of confidentiality in juvenile courts—a predilection which dates back more than a century. He then details some of the societal changes, such as advances in technology and communications, that warrant a reevaluation of the need for confidentiality in today’s juvenile and family courtrooms. 

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Modernizing the citizen experience in child welfare

26 days ago

With the convergence of the Family First Prevention Services Act (Family First Act) and the Comprehensive Child Welfare Information Systems (CCWIS) regulation changes, child welfare leadership are faced with the unprecedented opportunity to rethink the citizen experience. That’s according to a new blog post authored by Public Consulting Group’s Carole Hussey in collaboration with Judge James Payne.

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Best practices for employment specialists as published in Journal of Vocational Rehabilitation

43 days ago

Employment specialists are professionals who support people with disabilities with finding and succeeding in work. Research shows that integrated employment (i.e. jobs held by people with the most significant disabilities in typical workplace settings where the majority of employees are not persons with disabilities) can lead to an expanded social network, higher wages, a passion, and a career – so employment specialists have the power to facilitate and change the course of a person’s life.

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Tips for navigating different CCWIS solutions

52 days ago

Many new solutions are being designed and implemented to satisfy the requirements of the Administration for Children and Families (ACF) Comprehensive Child Welfare Information System (CCWIS). From platforms, to Commercial-off-the-shelf (COTS) software, to Best-of-Breed, there are both some nuances as well as major differences in how the child welfare community is defining the various solutions in the marketplace.

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Home and Community-Based Settings Regulation – Heightened Scrutiny

78 days ago

The much-awaited guidance from the Centers for Medicare and Medicaid Services (CMS) on Heightened Scrutiny was issued on March 22, 2019 (SMD#19-001). In the form of FAQs, the guidance “is designed to ensure that implementation decisions balance the need for robust stakeholder engagement with administrative feasibility.”

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PCG consultants co-author Negotiated Rulemaking article with Washington State DCYF

120 days ago

PCG recently collaborated with its client, the Washington State Department of Children, Youth, and Families (DCYF), to publish an article in the February 2019 issue of Policy and Practice Magazine called “Rulemaking that Works: Consensus by the Community for the Community.”

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Meet Our Team

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Deborah Joffe

Associate Manager / Human Services

Deborah Joffe, PMP, is an Associate Manager at PCG. Ms. Joffe has extensive experience leading consulting jobs for human services agencies around the country, including engagements providing... 

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Nathan Grossman

Associate Manager / Human Services

Mr. Grossman has expertise in federal revenue maximization and management in multiple areas of federal funding (Titles II, IV-D, IV-E, XIX, XXI, and SSI/SSA, TANF, and Food Stamps) and he has...

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Ezra Sykes

Associate Manager / Human Services

Mr. Sykes has led numerous complex projects in the public sector that include elements of process improvement, organizational effectiveness, and change management. He has worked with several states since joining PCG in 2008...

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Carole Hussey

Associate Manager / Human Services

Ms. Hussey leads consulting engagements in IT planning and consulting for public sector human services clients. In this role, she has worked in North Carolina, Pennsylvania, New York...

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Jennifer MacBlane

Associate Manager / Human Services

Jennifer MacBlane, Associate Manager, with PCG, has over 20 years of experience in human services, government, and government consulting. She has been employed by PCG for more than 11 years and she specializes in child welfare and human services...

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Brian Howells

Manager / Human Services

Mr. Howells has been working in government and public sector consulting for more than 11 years. Focused on employment and public assistance programs, Mr. Howells has led a number of engagements...

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Jason Clifford

Chief Technology Officer / Human Services

Jason Clifford joined Public Consulting Group in 2014 as its CTO for the Human Service practice, responsible for the technology strategy and implementation. Prior to joining Public Consulting Group...

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Kathy Fallon

Practice Area Director / Human Services

Ms. Fallon has worked in government and government consulting for more than 25 years and has expertise with funding sources including but not limited to TANF Medicaid, Title IV-E, CCDF, WIA...

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Jill Reynolds

Associate Practice Area Director / Human Services

Ms. Reynolds leads the Employment and Income Maintenance Services and Early Childhood centers of excellence for PCG Human Services. She provides strategic leadership and support for...

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Jamie Kilpatrick

Associate Manager / Human Services

Jamie Kilpatrick, an Associate Manager in PCG's human services division, currently leads the New York State Bureau of Early Intervention State Fiscal Agent project, overseeing the fiscal management and...

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