PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. Our seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations.

What We Do

Early Childhood

Strong communities are built on a strong foundation. Quality early education and child care programs set children on a trajectory for success. We can help.

Children & Youth

Our youngest citizens are our most vulnerable—they’re also our future. We can help you ensure they get the quality services they need to reach their full potential.

Public Assistance

With the right support system, our most vulnerable populations can build a foundation for the future. We can help you achieve your program goals.

Workforce & Economic Development

To be globally competitive, communities need a well-trained, well-developed workforce.  Our team will help get you there. 

Substance Use Disorder and Public Health

Let us assess your state or local capacity to respond to public health issues, work with groups and organizations to establish consensus, identify service needs, and evaluate the changes.

Aging & Disability

When seniors and people with disabilities are more independent and integral members of the community, everyone benefits. PCG can help you make it happen.

News & Perspectives

Tips for navigating different CCWIS solutions

2 days ago

Many new solutions are being designed and implemented to satisfy the requirements of the Administration for Children and Families (ACF) Comprehensive Child Welfare Information System (CCWIS). From platforms, to Commercial-off-the-shelf (COTS) software, to Best-of-Breed, there are both some nuances as well as major differences in how the child welfare community is defining the various solutions in the marketplace.

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Home and Community-Based Settings Regulation – Heightened Scrutiny

28 days ago

The much-awaited guidance from the Centers for Medicare and Medicaid Services (CMS) on Heightened Scrutiny was issued on March 22, 2019 (SMD#19-001). In the form of FAQs, the guidance “is designed to ensure that implementation decisions balance the need for robust stakeholder engagement with administrative feasibility.”

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PCG consultants co-author Negotiated Rulemaking article with Washington State DCYF

70 days ago

PCG recently collaborated with its client, the Washington State Department of Children, Youth, and Families (DCYF), to publish an article in the February 2019 issue of Policy and Practice Magazine called “Rulemaking that Works: Consensus by the Community for the Community.”

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PCG child welfare expert breaks down five basic areas every agency should do well

87 days ago

In his newest blog post, Judge James Payne explores the challenges and opportunities, both dynamic and frustrating, that have transformed the child protection system in recent years. To ensure child protection agencies are better positioned to navigate the conflicts and chaos facing all government systems, Judge Payne argues agencies must first focus on several basic organizational areas. 

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Exploring the changing landscape of child welfare technology, data sharing, and Family First

161 days ago

Chronicles of Social Change recently published its annual “Kids on the Hill” issue, which is the digital publication’s only print issue each year, targeted toward legislators and staffers on Capitol Hill. Notably, this year’s issue also features articles by two PCG colleagues from the Human Services team: Carole Hussey and Shell Culp.

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CCWIS Data Management

253 days ago

The final rule for the Comprehensive Child Welfare Information Systems (CCWIS) is more focused on the data rather than the system itself.  This is an important change from the previous Statewide Automated Child Welfare Information System (SACWIS) focus, and one that will have significant impact to states and tribes.  While there are still elements of the rule that affect systems design, the new focus of the CCWIS is bi-directional data exchanges with courts, education, and Medicaid claims processing systems. 

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Meet Our Team

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Jill Reynolds

Associate Practice Area Director / Human Services

Ms. Reynolds leads the Employment and Income Maintenance Services and Early Childhood centers of excellence for PCG Human Services. She provides strategic leadership and support for...

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Deborah Joffe

Associate Manager / Human Services

Deborah Joffe, PMP, is an Associate Manager at PCG. Ms. Joffe has extensive experience leading consulting jobs for human services agencies around the country, including engagements providing... 

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Jamie Kilpatrick

Associate Manager / Human Services

Jamie Kilpatrick, an Associate Manager in PCG's human services division, currently leads the New York State Bureau of Early Intervention State Fiscal Agent project, overseeing the fiscal management and...

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Brian Howells

Manager / Human Services

Mr. Howells has been working in government and public sector consulting for more than 11 years. Focused on employment and public assistance programs, Mr. Howells has led a number of engagements...

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Heather Baker

Manager / Human Services

Ms. Baker leads PCG Human Services' child welfare and youth services practice, helping state, county, and community based agencies invest in programs, people and technologies that...

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Beth Osborne

Associate Manager / Human Services

Beth Osborne, an Associate Manager in the Boston office, has worked with child welfare and juvenile justice agencies across the country to implement fiscal and policy solutions to help improve outcomes of the children, youth and families for over thirteen years...

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Katie Bright

Associate Manager / Human Services

Katie Bright is an associate manager within the Human Services’ Child Welfare and Youth Services team. Katie’s career at PCG began in 2002, when she started working within the Massachusetts...

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Ezra Sykes

Associate Manager / Human Services

Mr. Sykes has led numerous complex projects in the public sector that include elements of process improvement, organizational effectiveness, and change management. He has worked with several states since joining PCG in 2008...

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Nathan Grossman

Associate Manager / Human Services

Mr. Grossman has expertise in federal revenue maximization and management in multiple areas of federal funding (Titles II, IV-D, IV-E, XIX, XXI, and SSI/SSA, TANF, and Food Stamps) and he has...

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Jason Clifford

Chief Technology Officer / Human Services

Jason Clifford joined Public Consulting Group in 2014 as its CTO for the Human Service practice, responsible for the technology strategy and implementation. Prior to joining Public Consulting Group...

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