PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. Our seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations.

What We Do

Early Childhood

Strong communities are built on a strong foundation. Quality early education and child care programs set children on a trajectory for success. We can help.

Children & Youth

Our youngest citizens are our most vulnerable—they’re also our future. We can help you ensure they get the quality services they need to reach their full potential.

Public Assistance

With the right support system, our most vulnerable populations can build a foundation for the future. We can help you achieve your program goals.

Workforce & Economic Development

To be globally competitive, communities need a well-trained, well-developed workforce.  Our team will help get you there. 

Aging & Disability

When seniors and people with disabilities are more independent and integral members of the community, everyone benefits. PCG can help you make it happen.

News & Perspectives

CCWIS Data Management

36 days ago

The final rule for the Comprehensive Child Welfare Information Systems (CCWIS) is more focused on the data rather than the system itself.  This is an important change from the previous Statewide Automated Child Welfare Information System (SACWIS) focus, and one that will have significant impact to states and tribes.  While there are still elements of the rule that affect systems design, the new focus of the CCWIS is bi-directional data exchanges with courts, education, and Medicaid claims processing systems. 

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Recently proposed JOBS Act could signal coming TANF reforms

58 days ago

Momentum has been building for several years to reform the Temporary Assistance for Needy Families (TANF) program, and many consider the recently proposed Jobs and Opportunity with Benefits and Services for Success (JOBS) Act to be an indicator of coming reforms. The House Ways and Means committee released the JOBS Act in May 2018 and the bill includes elements likely to be adopted as part of TANF’s Reauthorization. Given the significance of the reforms outlined in the Act, we encourage states to begin planning today.

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Opportunity Knocks: Recent Developments Child Welfare Agencies Need to Know About and Tips for Getting Started

58 days ago

A couple of opportunities are converging at the federal level that can collectively advance the sharing of data for better child welfare outcomes. First, the recent Comprehensive Child Welfare Information System (CCWIS) Final Rule provides funding for new child welfare systems that are more modular and focused on the data rather than the system itself.  Several states have already declared their intent to take advantage of the funding and build new systems.  

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Focusing on Data Quality: Key Considerations for Child Welfare Agencies

64 days ago

The Comprehensive Child Welfare Information System (CCWIS) Final Rule represents the evolution of the earlier Statewide Automated Child Welfare Information System (SACWIS). It also represents a bit of a sea change. Moving the focus from monolithic automated information systems to shared data enables myriad ways for Title IV-E agencies to meet their automation needs, and at the same time, provide important data to the Child Welfare community.

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Human Services - Incident Management

185 days ago

State and local human services organizations have an obligation to ensure the safety of vulnerable individuals under their care. Unfortunately, insufficient oversight related to out-of-date policies or inadequate systems can leave this obligation unfulfilled. Two federal reports issued in January 2018 highlight gaps in program oversight for vulnerable populations and the importance of effective incident management...

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CDC issues new report on the growing opioid crisis

196 days ago

On March 6, 2018, the Centers for Disease Control and Prevention (CDC) released a report which shows that from July 2016 - September 2017, hospital emergency department visits for opioid overdoses rose about 30 percent in 52 reporting jurisdictions in 45 states. They rose 54 percent in large cities, and 70 percent in mid-western states.

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Meet Our Team

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Kathy Fallon

Practice Area Director / Human Services

Ms. Fallon has worked in government and government consulting for more than 25 years and has expertise with funding sources including but not limited to TANF Medicaid, Title IV-E, CCDF, WIA...

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Katie Bright

Associate Manager / Human Services

Katie Bright is an associate manager within the Human Services’ Child Welfare and Youth Services team. Katie’s career at PCG began in 2002, when she started working within the Massachusetts...

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Jamie Kilpatrick

Associate Manager / Human Services

Jamie Kilpatrick, an Associate Manager in PCG's human services division, currently leads the New York State Bureau of Early Intervention State Fiscal Agent project, overseeing the fiscal management and...

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Deborah Joffe

Associate Manager / Human Services

Deborah Joffe, PMP, is an Associate Manager at PCG. Ms. Joffe has extensive experience leading consulting jobs for human services agencies around the country, including engagements providing... 

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Brian Howells

Manager / Human Services

Mr. Howells has been working in government and public sector consulting for more than 11 years. Focused on employment and public assistance programs, Mr. Howells has led a number of engagements...

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Nathan Grossman

Associate Manager / Human Services

Mr. Grossman has expertise in federal revenue maximization and management in multiple areas of federal funding (Titles II, IV-D, IV-E, XIX, XXI, and SSI/SSA, TANF, and Food Stamps) and he has...

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Beth Osborne

Associate Manager / Human Services

Beth Osborne, an Associate Manager in the Boston office, has worked with child welfare and juvenile justice agencies across the country to implement fiscal and policy solutions to help improve outcomes of the children, youth and families for over thirteen years...

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Tony Ong

Business Development Manager / Human Services

Mr. Ong is helping PCG lead the way to developing next-generation human service programs nationally, notably with publicly funded employment services and workforce development programs. Mr. Ong...

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Carole Hussey

Associate Manager / Human Services

Ms. Hussey leads consulting engagements in IT planning and consulting for public sector human services clients. In this role, she has worked in North Carolina, Pennsylvania, New York...

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Jennifer MacBlane

Associate Manager / Human Services

Jennifer MacBlane, Associate Manger, with PCG, has over 20 years of experience in human services, government, and government consulting. She has been employed by PCG for more than 11 years and she specializes in child welfare and human services...

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