PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. Our seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations.

What We Do

Early Childhood

Strong communities are built on a strong foundation. Quality early education and child care programs set children on a trajectory for success. We can help.

Children & Youth

Our youngest citizens are our most vulnerable—they’re also our future. We can help you ensure they get the quality services they need to reach their full potential.

Public Assistance

With the right support system, our most vulnerable populations can build a foundation for the future. We can help you achieve your program goals.

Workforce & Economic Development

To be globally competitive, communities need a well-trained, well-developed workforce.  Our team will help get you there. 

Aging & Disability

When seniors and people with disabilities are more independent and integral members of the community, everyone benefits. PCG can help you make it happen.

News & Perspectives

PCG consultants co-author Negotiated Rulemaking article with Washington State DCYF

2 days ago

PCG recently collaborated with its client, the Washington State Department of Children, Youth, and Families (DCYF), to publish an article in the February 2019 issue of Policy and Practice Magazine called “Rulemaking that Works: Consensus by the Community for the Community.”

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PCG child welfare expert breaks down five basic areas every agency should do well

19 days ago

In his newest blog post, Judge James Payne explores the challenges and opportunities, both dynamic and frustrating, that have transformed the child protection system in recent years. To ensure child protection agencies are better positioned to navigate the conflicts and chaos facing all government systems, Judge Payne argues agencies must first focus on several basic organizational areas. 

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Exploring the changing landscape of child welfare technology, data sharing, and Family First

93 days ago

Chronicles of Social Change recently published its annual “Kids on the Hill” issue, which is the digital publication’s only print issue each year, targeted toward legislators and staffers on Capitol Hill. Notably, this year’s issue also features articles by two PCG colleagues from the Human Services team: Carole Hussey and Shell Culp.

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CCWIS Data Management

185 days ago

The final rule for the Comprehensive Child Welfare Information Systems (CCWIS) is more focused on the data rather than the system itself.  This is an important change from the previous Statewide Automated Child Welfare Information System (SACWIS) focus, and one that will have significant impact to states and tribes.  While there are still elements of the rule that affect systems design, the new focus of the CCWIS is bi-directional data exchanges with courts, education, and Medicaid claims processing systems. 

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Recently proposed JOBS Act could signal coming TANF reforms

207 days ago

Momentum has been building for several years to reform the Temporary Assistance for Needy Families (TANF) program, and many consider the recently proposed Jobs and Opportunity with Benefits and Services for Success (JOBS) Act to be an indicator of coming reforms. The House Ways and Means committee released the JOBS Act in May 2018 and the bill includes elements likely to be adopted as part of TANF’s Reauthorization. Given the significance of the reforms outlined in the Act, we encourage states to begin planning today.

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Opportunity Knocks: Recent Developments Child Welfare Agencies Need to Know About and Tips for Getting Started

207 days ago

A couple of opportunities are converging at the federal level that can collectively advance the sharing of data for better child welfare outcomes. First, the recent Comprehensive Child Welfare Information System (CCWIS) Final Rule provides funding for new child welfare systems that are more modular and focused on the data rather than the system itself.  Several states have already declared their intent to take advantage of the funding and build new systems.  

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Meet Our Team

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Nathan Grossman

Associate Manager / Human Services

Mr. Grossman has expertise in federal revenue maximization and management in multiple areas of federal funding (Titles II, IV-D, IV-E, XIX, XXI, and SSI/SSA, TANF, and Food Stamps) and he has...

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Jamie Kilpatrick

Associate Manager / Human Services

Jamie Kilpatrick, an Associate Manager in PCG's human services division, currently leads the New York State Bureau of Early Intervention State Fiscal Agent project, overseeing the fiscal management and...

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Ezra Sykes

Associate Manager / Human Services

Mr. Sykes has led numerous complex projects in the public sector that include elements of process improvement, organizational effectiveness, and change management. He has worked with several states since joining PCG in 2008...

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Katie Bright

Associate Manager / Human Services

Katie Bright is an associate manager within the Human Services’ Child Welfare and Youth Services team. Katie’s career at PCG began in 2002, when she started working within the Massachusetts...

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Jennifer MacBlane

Associate Manager / Human Services

Jennifer MacBlane, Associate Manager, with PCG, has over 20 years of experience in human services, government, and government consulting. She has been employed by PCG for more than 11 years and she specializes in child welfare and human services...

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Jill Reynolds

Associate Practice Area Director / Human Services

Ms. Reynolds leads the Employment and Income Maintenance Services and Early Childhood centers of excellence for PCG Human Services. She provides strategic leadership and support for...

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Carole Hussey

Associate Manager / Human Services

Ms. Hussey leads consulting engagements in IT planning and consulting for public sector human services clients. In this role, she has worked in North Carolina, Pennsylvania, New York...

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Jason Clifford

Chief Technology Officer / Human Services

Jason Clifford joined Public Consulting Group in 2014 as its CTO for the Human Service practice, responsible for the technology strategy and implementation. Prior to joining Public Consulting Group...

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Brian Howells

Manager / Human Services

Mr. Howells has been working in government and public sector consulting for more than 11 years. Focused on employment and public assistance programs, Mr. Howells has led a number of engagements...

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Tony Ong

Business Development Manager / Human Services

Mr. Ong is helping PCG lead the way to developing next-generation human service programs nationally, notably with publicly funded employment services and workforce development programs. Mr. Ong...

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