PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. Our seasoned professionals offer proven solutions to help agencies design and evaluate programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations.

What We Do

Early Childhood

Strong communities are built on a strong foundation. Quality early education and child care programs set children on a trajectory for success. We can help.

Children & Youth

Our youngest citizens are our most vulnerable—they’re also our future. We can help you ensure they get the quality services they need to reach their full potential.

Public Assistance

With the right support system, our most vulnerable populations can build a foundation for the future. We can help you achieve your program goals.

Workforce & Economic Development

To be globally competitive, communities need a well-trained, well-developed workforce.  Our team will help get you there. 

Public Health & Substance Use Disorder

Behavioral, social, environmental, and economic conditions shape public health. Together, through a data-driven process, we can build thriving communities for all.

Aging & Disability

When seniors and people with disabilities are more independent and integral members of the community, everyone benefits. PCG can help you make it happen.

Products

ARMARS

PCG’s web-based Automated Random Moment And Reporting System (ARMARS) is a secure application that allows for public agencies to administer a random moment time study (RMTS) to estimate the proportion of time workers spend on activities that may be reimbursable.

TANFTrac™

An important aspect of welfare-to-work is learning time accountability. TANFTrac™ by PCG encourages TANF work-eligible participants to track and submit their own work activity hours. 

VR-Billing

VR-Billing is PCG’s Vocational Rehabilitation (VR) vendor and claims management system. As a modular web-based Commercial Off-the-Shelf (COTS) solution, VR-Billing can be integrated with case management solutions, including Aware VR.

VERA - Virtual Employment Readiness Assistant

PCG's Virtual Employment Readiness Assistant (VERA), is an innovative solution that expands reach and automates communicative services through the use of artificial intelligence.

News & Perspectives

Helping to Build North Carolina’s Early Childhood and School-Age Workforce Registry

3 days ago

In 2021, PCG will be working with the Child Care Services Association (CCSA) to start planning and developing North Carolina’s Early Childhood and School-Age (EC/SA) workforce registry. The registry will be a valuable resource for states to communicate with the EC/SA workforce during the COVID-19 pandemic and other emergencies.

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The Intersection of Case Management and the Home and Community-Based Services (HCBS) Settings Final Rule

41 days ago

The concept of person-centered planning has been at play for decades, yet the publication of the Home and Community-based Services (HCBS) Settings Final Rule (“Final Rule”) in 2014 was the first time person-centeredness was explicitly tied to ongoing funding of home and community-based settings under the various Medicaid waiver authorities. As states work to comply with the Final Rule, agencies and service providers should embrace the important role they play in a state’s ability to make the shift to person-centeredness.

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PCG Subject Matter Expert Focuses on Brain Science-Informed Practices and the Two-Generation Approach in Human Services

41 days ago

Tracy Bell, Public Consulting Group (PCG), became involved with the Kresge Foundation in July 2019. He was contacted by leadership to become a volunteer Advisory Committee member for the foundation’s Human Services Division. Mr. Bell works with other committee members to evaluate funding opportunities for local and state government agencies that meet certain criteria set forth by the foundation.

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PCG’s Manager Tony Ong Presented at November Webinar

46 days ago

The COVID-19 pandemic has changed the way public sector organizations in the United States need to function, as they have had to transition to remote platforms to stay safe while, simultaneously, the needs of the communities they serve have increased significantly. According to the Pew Research Center in April 2020, “overall, 43% of U.S. adults now say that they or someone in their household has lost a job or taken a cut in pay due to the outbreak…among lower-income adults, […] 52% say they or someone in their household has experienced this type of job upheaval.”

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A Tech Solution for Technical Problems in Foster Family Recruitment and Retention

48 days ago

Foster family recruitment and retention have always been challenging. Even while the number of children in foster care increased from 2012 to 2017, half of states saw a decrease in the number of available non-relative foster family homes. Though the number of children in foster care has since decreased to 424,000 in 2019, the need for foster families is still acute.

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PCG Director Shares Expert Insights with MoneyGeek

54 days ago

In the weeks leading up to the election, to stress the important role voters play in financial decision-making at the state, local, and even federal levels, the personal finance experts at MoneyGeek turned their attention to states’ financial health and dependence on the Federal Government.

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Meet Our Team

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Kathy Fallon

Practice Area Director / Human Services

Ms. Fallon has worked in government and government consulting for more than 32 years and has expertise across state and local human service programs. She has been at PCG since 1998 and currently oversees the firm's human services division...

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Heather Gann

Associate Manager / Human Services

Heather Gann is an associate manager for Early Childhood Education (ECE) in Human Services. She joined PCG in 2014 with over 15 years of experience in the field. In her current role, Heather manages all sectors of early childhood—from home visitation to state-funded pre-kindergarten (Pre-K)...

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Jason Clifford

Chief Technology Officer / Human Services

Jason Clifford joined Public Consulting Group in 2014 as its CTO for the Human Service practice, responsible for the technology strategy and implementation. Prior to joining Public Consulting Group...

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Katie Bright

Associate Manager / Human Services

Katie Bright is an associate manager within the Human Services’ Child Welfare and Youth Services team. Katie’s career at PCG began in 2002 when she started working within the Massachusetts Department of Children and Families (DCF) revenue management unit. Her role has since expanded to include work with child welfare agencies across the U.S.

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Brian Howells

Manager / Human Services

Mr. Howells has been working in government and public sector consulting for more than 11 years. Focused on employment and public assistance programs, Mr. Howells has led a number...

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Jill Reynolds

Associate Practice Area Director / Human Services

Ms. Reynolds leads the Employment and Income Maintenance Services and Early Childhood centers of excellence for PCG Human Services. She provides strategic leadership and support for...

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Tony Ong

Business Development Manager / Human Services

Tony Ong believes in better government. As the leader of Public Consulting Group's (PCG) business development in the human services sector, Tony is driving the development of...

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Deborah Joffe

Associate Manager / Human Services

Deborah Joffe, PMP, is an Associate Manager at PCG. Ms. Joffe has extensive experience leading consulting jobs for human services agencies around the country, including engagements providing... 

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Heather Baker

Manager / Human Services

Heather Baker leads PCG's child welfare and youth services practice, helping state, county, and community-based agencies invest in programs, people, and technologies that improve the lives of children and families. She leads a team of individuals with vast experience in delivering and managing child and family services and programs.

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Jamie Kilpatrick

Associate Manager / Human Services

Jamie Kilpatrick, an Associate Manager in PCG's human services division, currently leads the New York State Bureau of Early Intervention State Fiscal Agent project, overseeing the...

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