PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. Our seasoned professionals offer proven solutions to help agencies design and evaluate programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations.

What We Do

Early Childhood

Strong communities are built on a strong foundation. Quality early education and child care programs set children on a trajectory for success. We can help.

Children & Youth

Our youngest citizens are our most vulnerable—they’re also our future. We can help you ensure they get the quality services they need to reach their full potential.

Public Assistance

With the right support system, our most vulnerable populations can build a foundation for the future. We can help you achieve your program goals.

Workforce & Economic Development

To be globally competitive, communities need a well-trained, well-developed workforce.  Our team will help get you there. 

Veterans

To meet the very specialized and varied needs of those who served their country, veterans agencies must navigate a complex regulatory web in their delivery of services. PCG is proud to provide solutions that help agencies better serve veterans.

Public Health & Substance Use Disorder

Behavioral, social, environmental, and economic conditions shape public health. Together, through a data-driven process, we can build thriving communities for all.

Aging & Disability

When older adults and people with disabilities are more independent and integral members of the community, everyone benefits. PCG can help you make it happen.

Human Services Technology Consulting

The use of technology is essential for human services agencies and organizations to achieve their mission. Our Technology Team can help to make human services technology projects successful.

Products

ARMARS

PCG’s web-based Automated Random Moment And Reporting System (ARMARS) is a secure application that allows for public agencies to administer a random moment time study (RMTS) to estimate the proportion of time workers spend on activities that may be reimbursable.

TANFTrac™

An important aspect of welfare-to-work is learning time accountability. TANFTrac™ by PCG encourages TANF work-eligible participants to track and submit their own work activity hours. 

VR-Billing

VR-Billing is PCG’s Vocational Rehabilitation (VR) vendor and claims management system. As a modular web-based Commercial Off-the-Shelf (COTS) solution, VR-Billing can be integrated with case management solutions, including Aware VR.

VERA - Virtual Employment Readiness Assistant

PCG's Virtual Employment Readiness Assistant (VERA), is an innovative solution that expands reach and automates communicative services through the use of artificial intelligence.

News & Perspectives

The Impact of Apprenticeship in Today’s Economy

20 days ago

Apprenticeship is a powerful tool for growing the American economy. However, despite the long history of apprenticeships in the U.S., they have yet to be widely adopted as an employment model outside of traditional trades such as construction and manufacturing.

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New PCG Paper Explores Multidisciplinary Approach to Crisis Response

175 days ago

A new paper by PCG’s Kacie Schlegel explores how enhanced collaboration between a wider array of professional first responders can position jurisdictions to more effectively serve people with mental illness and link them with needed treatment.

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PCG’s Manager Heather Baker Joined Experts in Podcast Series Addressing Family First Law

209 days ago

Public Consulting Group (PCG) is pleased to announce that Manager Heather Baker, Human Services, recently joined experts from the National Human Trafficking Child Welfare Collaborative, Sarah Ladd and Bethany Gilot, during the second episode of a three-part series for the podcast Emancipation Nation hosted by Celia Williamson, PhD. During this episode, “Protecting Trafficked and At-Risk Youth: States Figure Out How to Implement the New Law,” the speakers discussed states’ translation of federal laws related to human trafficking.

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The American Rescue Plan Act of 2021: Reinvesting in HCBS, Rehabilitative Services, TCM, Home Health, & Personal Care Services

249 days ago

The COVID-19 pandemic has made providing Medicaid services more challenging for human services agencies. For example, agencies are working hard to serve communities when physical locations are often required to close temporarily. During the pandemic, homes of service recipients can be significantly isolating as well, and individuals often need to move their residence to another location where others are available to accompany and care for them.

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PCG Contributes to Published Essay Collection about COVID-19 and Child Welfare

272 days ago

In response to the profound impact the COVID-19 pandemic has had on the field of child welfare, the Child Welfare League of America (CWLA) issued a call for child welfare experts, practitioners, families, advocates, and others to share insights into the opportunities, challenges, and innovations resulting from the global crisis. CWLA sought essay contributions exploring, in part, “how communities are exposing and addressing challenges, reawakening a sense of connectedness, and taking steps needed to advance the goal of the National Blueprint.”

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PCG Program Manager Leigh Ann Newman Received International Board Appointment for the Association of Proposal Management Professionals (APMP)

292 days ago

Public Consulting Group (PCG) is pleased to announce the appointment of Leigh Ann Newman, Senior Program Manager, Marketing and Proposal Operations, to the International Board of Directors of the Association of Proposal Management Professionals (APMP). This two-year term is taking place from 2021 through 2022. APMP’s board currently includes 12 appointees and five Executive Committee members. The organization has over 10,000 members worldwide.

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Meet Our Team

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Katie Bright

Associate Manager / Human Services

Katie Bright is an associate manager within the Human Services’ Child Welfare and Youth Services team. Katie’s career at PCG began in 2002 when she started working within the Massachusetts Department of Children and Families (DCF) revenue management unit. Her role has since expanded to include work with child welfare agencies across the U.S.

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Sarah Salisbury

Associate Manager / Human Services

Sarah Salisbury has over 14 years of experience in a vast array of health and human services programs with specific focus on aging and disability services...

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Kathy Fallon

Practice Area Director / Human Services

Ms. Fallon has worked in government and government consulting for more than 32 years and has expertise across state and local human service programs. She has been at PCG since 1998 and currently oversees the firm's human services division...

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Ezra Sykes

Associate Manager / Human Services

Mr. Sykes has led numerous complex projects in the public sector that include elements of process improvement, organizational effectiveness, and change...

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Nathan Grossman

Manager / Human Services

Nathan Grossman, a Manager within our Human Services practice, has over the past 20+ years worked with health and human services agencies in more than two dozen states to provide consulting...

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Heather Gann

Associate Manager / Human Services

Heather Gann is an associate manager for Early Childhood Education (ECE) in Human Services. She joined PCG in 2014 with over 15 years of experience in the field. In her current role, Heather manages all sectors of early childhood—from home visitation to state-funded pre-kindergarten (Pre-K)...

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Jill Reynolds

Associate Practice Area Director / Human Services

Ms. Reynolds leads PCG’s Aging and Disability Services Center of Excellence. She provides strategic leadership and support for human services projects involving Home and Community Services, Vocational Rehabilitation, disability services, employment support programs, and other programs serving elders and people with disabilities...

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Brian Howells

Manager / Human Services

Mr. Howells has been working in government and public sector consulting for more than 11 years. Focused on employment and public assistance programs, Mr. Howells has led a number...

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Jennifer MacBlane

Associate Manager / Human Services

Jennifer MacBlane is an associate manager at PCG. She has over 20 years of experience in human services, government, and government consulting. Jennifer began her career at PCG in 2006 and works with child welfare and human services agencies across the U.S. to further their goals of improving lives.

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Heather Baker

Manager / Human Services

Heather Baker leads PCG's child welfare and youth services practice, helping state, county, and community-based agencies invest in programs, people, and technologies that improve the lives of children and families. She leads a team of individuals with vast experience in delivering and managing child and family services and programs.

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