Mr. Albertoni leads PCG's policy consulting related to state health insurance exchange planning and implementation. In this role, he has worked with Arkansas, Delaware, Hawaii, Mississippi, Nevada, New Hampshire, and Tennessee. Prior to joining PCG, Mr. Albertoni served in a variety of leadership positions for Wisconsin Medicaid. As Eligibility Director, he led the workgroup that established business requirements for Medicaid and Health Benefits Exchange (Exchange) systems integration. He directed an initiative to establish an online health plan enrollment tool as part of the electronic Medicaid application. And he was a member of the Small Business Health Options (SHOP) implementation group and supervised staff developing Exchange marketing and user engagement tools.
Mr. Aldridge has been with Public Consulting Group (PCG) for more than 15 years. He currently leads the Payer Services Group within PCG Health and is focused on efforts to control costs for payers through placement of tighter controls on eligibility and claims processing. Through his leadership, PCG offers to its public and private payer clients solutions such as (1) Health Insurance Exchange Operations, (2) Member Disability Benefit Management, (3) Enhanced Identity and Asset Verification Services, (4) HCBS Independent Assessments and Care Management Programs, (5) Provider Fraud, Waste and Abuse Prevention, Detection, Validation and Recovery and (6) Provider Monitoring and Oversight. Mr. Aldridge currently leads large scale initiatives for North Carolina, Massachusetts, New Mexico, Maine and the United Auto Workers Retiree Medical Benefits Trust and leads Recovery Audit Contractor (RAC) projects for various states across the country. He has a Bachelor's Degree in Economics from Clemson University and a Masters of Healthcare Administration (MHA) degree from the University of North Carolina at Chapel Hill. 
Mr. Ammons has worked for the past 15 years on IEP and Medicaid school-based projects for North Carolina, Georgia, Tennessee, South Carolina, Minnesota, Illinois, Florida and Virginia. He brings vast knowledge in the area of school operations, IEP implementation, Medicaid negotiations, and procedure development. Mr. Ammons has also managed multiple statewide reimbursement projects such as State of Tennessee Fee-for-Service and IEP implementation, as well as the State of Georgia Administrative Claiming projects. 
Ms. Baker develops and oversees PPL's marketing and communication strategy and ongoing efforts in communicating with the media, the public, PPL customers, and participants in PPL programs. She brings to her role 30 years of marketing and communication experience. Her expertise includes public/media relations, advertising, branding, public affairs, internal communication, change management, funding and development, eMarketing, eBusiness, strategic planning, client services, and government relations. Prior to joining PPL, Ms. Baker was Chief Communication Officer at Public Health Management Corporation, a nonprofit institute for public health. 
Ms. Baker leads PCG Human Services' child welfare and youth services consulting practice, helping state and county agencies manage funds and services to improve outcomes for children and families. She has extensive experience working in financial management with child welfare agencies and a deep knowledge of Title IV-E, Title IV-B, SSBG, Medicaid and TANF policies. And she is a national expert in Title IV-E waivers, having assisted multiple states in obtaining approval for and implementing waivers authorized under the Child and Family Services Improvement and Innovation Act. Ms. Baker and her team assist states to invest federal waiver funds in practices that have demonstrated positive impacts in improving child well-being. She has worked with a variety of states since joining PCG in 2003, providing expertise, technical assistance, and recommendations for projects in federal reimbursement rate setting, provider rate setting, provider performance management, program evaluation, service management, SACWIS planning, and early childhood development programs. Prior to joining PCG, Ms. Baker worked at the Commonwealth of Massachusetts' Executive Office of Administration and Finance, Fiscal Affairs Division.
Grant Blair directs PCG Education's consulting services for the firm. In the last ten years, he has worked with hundreds of school districts across the nation on information technology, data, operations, and financial initiatives. Mr. Blair was PCG's project director for numerous large-scale information technology implementations with school districts, including the School District of Philadelphia; the School Board of Broward County Florida;, Charlotte-Mecklenburg Schools; and Minneapolis Public Schools. He also oversaw the start-up of PCG's implementation of a state-wide student information system and PCG's EasyIEP™ special education management system in Tennessee. Grant holds a BA from Harvard University and an MBA from University of North Carolina.
Mr. Brazier has more than 30 years of information technology (IT) experience spanning most IT disciplines, from enterprise architecture to large scale technical infrastructure deployment. Prior to joining the firm, Mr. Brazier served as a senior consultant for organizations including the California State Department of Finance, California Health and Human Services Agency, California Health Care Foundation, HealthNet, Sierra Health Services, Foundation Health Corporation, MCI/WorldCom, and Bankers Trust.
Tony Brown is Director of Mergers & Acquisitions at PCG. He has 20 years of experience directing engagements related to PCG's core services, including federal revenue optimization/compliance, Medicaid third party liability (TPL), healthcare facilities management, Medicaid managed care, private health care recovery, and school-based reimbursement. He has spoken at numerous national TPL, Human Services Finance Officer (HSFO), and special education conferences. Mr. Brown earned his MBA from Fuqua School of Business at Duke University and his BS in Computer Science from NCSU.
Mr. Cherry has worked in both traditional schools and charter school districts. As a manager of financial and operational improvement services, he is working to assist schools to more effectively utilize their resources to meet their academic goals. Prior to joining PCG, Mr. Cherry served as Chief Financial Officer of the Boston Renaissance Public Charter School, one of the largest charter public schools in Massachusetts, and as Budget Director of the Boston Public Schools. In his role as Chief Financial Officer at the Boston Renaissance Charter School, Mr. Cherry was responsible for monitoring all federal grants and reporting on program uses of funds and program outcomes. Mr. Cherry has more than 20 years of financial management and school business experience. He earned a B.A. from Clark University and is a member of Massachusetts Association of School Business Officials (MASBO) and Rhode Island Association of School Business Officials (RIASBO). 
With 21 years of experience at PCG, Ms. Clark has been instrumental in project operations for PCG clients of all sizes and projects of varying scope. Ms. Clark is responsible for compiling data, negotiating leases, choosing locations, working with contractors, overseeing build-outs, and completing the entire office structure for more than 40 PCG satellite offices. She works closely with all elements of a project team inclusive of brokers, owners, landlords, and property managers along with contract leads and account managers.
Mr. Coakley's experience includes serving as the Western Team Leader for a nationwide Medicare Part D reconciliation project with the Centers for Medicare & Medicaid Services (CMS). He currently manages a team of consulting and operations staff to ensure timely and accurate payment reimbursement to 14 statesfor the costs associated with the Medicare Part D Emergency Drug benefits for the dually eligible population. In addition to these duties, Mr. Coakley serves as the project manager for the Massachusetts Casualty Recovery project, a mandate of the federal Medicaid program that is intended to ensure that Medicaid is the 'payor of last resort.' He is responsible for the efficient operation of the Recovery Unit, ensuring that the unit operates in compliance with state and federal laws. In the four years Mr. Coakley has managed the project, costs have decreased while third party identifications and recoveries have increased by more than 30 percent.
Ms. Fallon has worked in government and government consulting for more than 25 years and has expertise with funding sources including but not limited to TANF Medicaid, Title IV-E, CCDF, WIA, and Title IV-D. She has been at PCG for 15 years and currently oversees the firm's PCG Human Services division. Prior to joining PCG, she worked for the Commonwealth of Massachusetts for eight years in both the legislature and Executive Office of Administration and Finance, managing state budget and finance. At PCG, Ms. Fallon has worked with more than half of all U.S. state governments, focusing primarily on improving the business of government by improving fiscal functioning, service delivery, and operational process. She has managed large scale revenue maximization projects in Texas, Massachusetts, and Colorado and currently manages numerous large scale outsourced operations for a variety of jurisdictions, including but not limited to the revenue functions for the MA Department of Social Services, the TANF WTW program in San Diego County, and the WIA One Stop system in Philadelphia, PA. Ms. Fallon has a Masters of Public Administration (MPA) from the University of Massachusetts, where she currently instructs graduate-level MPA students in the art and science of public budget and finance. She is a member of APHSA's national work group on integration which is working to foster greater interoperability and effectiveness in the health and human services enterprise.
Before joining PCG Education, Mr. Farley was CEO of Soft Pubs Incorporated, where he led the team that designed and developed Easy IEP™. He has more than 35 years of experience in the design and development of hardware and software systems and is well acquainted with Human Factors Engineering of computer software and displays, networking, web design, database design, and the Internet. Mr. Farley became interested in special education when his son became eligible for special education in 1992. After attending several IEP meetings, it became obvious that special education teachers were spending too much time meeting the paperwork requirements for his son's IEP. He decided to assemble a team of educators and software developers to use a central database accessed via the Internet to reduce the paperwork for special education teachers and administrators. This effort resulted in Easy IEP™. Mr. Farley has implemented Easy IEP™ in school districts of all sizes, including Broward (FL), Charlotte (NC), Minneapolis (MN), Washington DC, and has implemented state-wide systems in Tennessee and New Jersey. He also led the Response to Intervention (RtI) development team that developed EDplan™, PCG's RtI management system, and developed the EasyFax™ system for converting paper documents to electronic format via a fax machine. 
Marc Fenton is responsible for the company's consumer direction practice area.. He is the founding director of Public Partnerships, LLC (PPL), a PCG subsidiary that provides financial and other management services to individuals in consumer-directed long term care programs established by state agencies across the country. PPL has become the largest provider of financial management services in the country for publicly financed consumer directed programs, managing $350 million dollars annually for 25,000 consumers in sixteen states. Mr. Fenton routinely presents to state legislative bodies, elected officials, and at public forums. His work has led to improvements in health and human services, finances, and management in more than twenty states. Mr. Fenton began his career as a public mental health/ mental retardation administrator, responsible for community and institutional services in Massachusetts. He has advanced degrees in public policy analysis, planning and management from the University of Chicago and the University of Pennsylvania and a certificate in Senior Public Management from the John F. Kennedy School of Government at Harvard University.
Ms. Ferraro has more than 17 years of public sector consulting experience and has worked on a variety of revenue management, revenue optimization, and consulting engagements in more than 25 states. She has led revenue optimization projects in states including Colorado, Louisiana, and Montana. She also manages a project for Rhode Island Department of Children, Youth, and Families (DCYF) and is responsible for overseeing the Title IV-E compliance, revenue maximization, cost allocation, Random Moment Time Study (RMTS), and consulting components of the project. Previously, she assisted with the transition of DCYF children to the Rite Care managed care program and worked with the department to determine how children would receive both medical and behavioral health services. Ms. Ferraro has worked with the Massachusetts Department of Children and Families (DCF) since 1996 and is currently the technical advisor for its cost allocation plan. She has worked on Medicaid revenue maximization, rate setting, and cost allocation plan development projects for the Massachusetts Department of Mental Health since 2000. Ms. Ferraro has led large-scale cost allocation projects in states including Arkansas, Delaware, Kansas, Massachusetts, Michigan, Nevada, Vermont, and Maine. Her cost allocation expertise crosses child welfare, Medicaid, income maintenance, public health, behavioral health, and developmental disabilities programs. Ms. Ferraro has conducted several nationwide training sessions, many on behalf of the National Association of State Human Services Finance Officers (HSFo), in the areas of child welfare financing, Medicaid, and cost allocation. She holds a Master's of Public Administration from the Maxwell School of Citizenship and Public Affairs at Syracuse University and earned a Bachelor of Arts cum laude in Politics at Mount Holyoke College.
Ms. Fichtman is the regional manager for the State of South Carolina and the State of North Carolina Medicaid programs. She has served as the project manager for Miami Dade County Public Schools Web-based Special Education, Medicaid and Response to Intervention project, the School District of Philadelphia's IEP and Medicaid Implementation team, and school districts in Minnesota. Ms. Fichtman was the project manager for the temporary school district of the Recovery School District of New Orleans and managed the re-opening of schools in 2007 with oversight responsibilities of operations, technology, and special education services and programs. Ms. Fichtman has over 14 years of school-based consulting experience and has worked extensively as a project manager with Florida districts including Broward County Schools, Miami Dade County Schools, Hillsborough County Schools, as well as various other state projects for all aspects of school-based Medicaid billing. She has a background in training and adult learning and has extensive experience in implementing large Web-based intervention services programs across multiple state and district projects. She has managed cost reporting and analyses for reimbursement opportunities and enhancements. Ms. Fichtman has a Bachelor of Arts and a Masters of Business Administration.
Ms. Fox has eight years of experience developing, implementing, and managing participant direction programs. She has served as a program manager on a number of large-scale and complex programs, including TennCare's use of consumer direction in a managed care environment and Pennsylvania Department of Public Welfare's transition from 37 separate fiscal employer agents to PPL as a single statewide vendor. Currently, Ms. Fox oversees a portfolio of participant direction programs located in California, Massachusetts, Tennessee, Indiana, and Pennsylvania. 
Mr. Grossman has expertise in federal revenue maximization and management in multiple areas of federal funding (Titles II, IV-D, IV-E, XIX, XXI, and SSI/SSA, TANF, and Food Stamps) and he has expertise in implementing information technology systems for public agencies. Beginning in 2012, Mr. Grossman began serving as Project Director of PCG Human Services' IT consulting project for the Pennsylvania Department of Public Welfare, overseeing more than 20 project staff, to enhance and maintain the Commonwealth's enterprise IT systems supporting early childhood services and home and community-based services (PELICAN and HCSIS). Previously, he led large scale IT planning projects for various early childhood, child welfare, and juvenile justice systems in Washington, DC, Massachusetts, North Carolina, and Pennsylvania. He has also led various financial and programmatic evaluations for foster care, child care, behavioral health, and early intervention services in Colorado, Connecticut, Illinois, Massachusetts, Missouri, Montana, New Jersey, New York, Rhode Island, Wisconsin, and West Virginia. Previously, Mr. Grossman managed operations to claim $250 million in Targeted Case Management and Rehabilitative Services Medicaid funds for all child welfare and juvenile justice services in Massachusetts.
Mr. Hawkom currently heads up PCG's Northeast business for PCG Education. In addition, he runs large engagements in Michigan and New Jersey and oversees staff in five PCG offices throughout the country. Mr. Hawkom runs multiple complex engagements in PCG's school-based Medicaid claiming, special education data management, and data warehousing product lines. He has extensive experience working with school districts, state Medicaid agencies, and state departments of education, and is currently implementing a MAC and cost settlement process in the state of NJ. Mr. Hawkom also has extensive experience with AOP in Massachusetts. 
Daniel T Heaney, MBA, is a financial professional with more than 20 years of experience in public and private companies. He has held senior financial management positions in operational and corporate finance, with responsibility for treasury management, international finance, mergers and acquisitions, control and audit. He joined PCG in 2003. Prior to PCG, he was CFO for Seniorlink, an elder care management company based in Boston, Ma. Mr. Heaney spent 19 years at Perkin Elmer (formerly EG&G Inc.), a global $1.5 billion Fortune 500 diversified technology company. He served as the company's corporate treasurer for four years, with earlier roles that included five years as controller of the Technical Services Group, one the firm's five strategic business units involved in commercial and government services. He currently serves on the boards of Raleigh, North Carolina based LobbyGuard LLC, a provider of visitor management systems and Development Alternatives, Inc., a Maryland based firm that provides international development services and aid in developing countries. Mr. Heaney holds a B.A. from Colby College and an MBA from the University of San Francisco.
Mr. Hellzen has more than 26 years of IT experience, including 16 years on state and federal government projects involving technical assessments and technical verification and validation of multi-year, multi-million dollar development projects. His experience also includes 10 years of technical management for a variety of private sector companies where he was responsible for all aspects of IT and consulting on next generation software systems and industry standards. Mr. Hellzen has expertise in IT life cycle support for large public sector enterprise systems.
Mr. Horvath is a human services management expert with more than 30 years of experience facilitating and leading systems change across diverse service systems in multiple states. He administers PPL's projects in nine states and the District of Columbia, overseeing operations such as third-party administration, fiscal/employer agent services, and supports brokerage. He also serves as PPL's liaison to the National Resource Center for Participant Directed Services (NRCPDS), operated by the Boston College Graduate School of Social Work. Prior to joining PPL, Mr. Horvath served as a disability policy specialist at the Center for Excellence in Disabilities at West Virginia University and as executive director of Greene Arc, Inc. His published work includes: Horvath, D.R. (2006). The Direct Care Workforce: Medicaid Funded Personal Assistance Services in West Virginia; and, Horvath, D.R. (2006). Survey Reveals Information on Direct Support Workforce. Center for Excellence in Disabilities, West Virginia University.
Mr. Howells has been working in government and public sector consulting for more than 11 years. Focused on employment and public assistance programs, Mr. Howells has led a number of engagements to improve state Temporary Assistance for Needy Families (TANF) Work Participation Rates, enhance Maintenance of Effort (MOE) claiming, and provide employment supports to public assistance recipients. In addition, he works with a number of states to improve and integrate their eligibility and program services to provide a better customer experience and lower costs for states. His work has also included projects related to the Supplemental Nutrition Assistance Program (SNAP), Medicaid, and Cost Allocation. Mr. Howells has presented at conferences sponsored by the National Association of Workforce Development Professionals (NAWDP), the National Association for Welfare Statistics and Research (NAWRS), the Center for Economic Inclusion (UK), and the National Association of Human Services Financial Officers (HSFO). Prior to joining PCG, he worked for the Commonwealth of Massachusetts as a senior fiscal policy analyst at the Executive Office of Administration & Finance (ANF) and as Deputy Budget Director of the Executive Office of Health and Human Services.
Mr. Huse is an experienced health management consultant who focuses on financial management, strategic planning, policy analysis, and management reporting for Medicaid, providers, and payer organizations. He currently serves as the Center of Excellence (COE) lead for PCG's Health Care Reform Services (HCRS) unit. HCRS leads the firm's efforts in Health Delivery System Transformation and Health Marketplace consulting. These projects include payment reform, patient centered medical home and health home program design, health data analytics, dual eligible population management, health exchange development, and system innovation consulting. Mr. Huse received a BA in Economics and Neuroscience & Behavior from Wesleyan University and completed an MBA with a concentration in health care administration at Clark University. He is also a Certified Healthcare Financial Professional (CHFP) with the Healthcare Financial Management Association (HFMA).
Mr. Hutchinson oversees PCG Health's Medicaid Program Integrity and Disability Benefit Management solutions. These service offerings provide an innovative approach for Medicaid agencies to manage the costs of disabled beneficiaries who receive services in the home and community. He offers data analytics and an integrated systems approach for Social Security disability and Medicare Enrollment; Provider Training, Screening, and Enrollment; Prepayment Reviews and Postpayment Reviews, including Medicaid Recovery Audit Contractor (RAC). His work to date has included more than 1,000 investigations, verifying more than $200 million in overpayments. Mr. Hutchinson's experience combines expertise in state government, health and human services, technology, and management consulting. Prior to joining PCG, Mr. Hutchinson served in the North Carolina Office of the Governor, working with public policy, budget, and management. 
Mr. Kaufman has served as the chief corporate counsel and compliance officer for PCG since 1999. His responsibilities as director of the Legal and Compliance Services Department include management of corporate transaction drafting and review; administrative and court litigation; corporate insurance and the PCG compliance program. He also serves as the assistant secretary of PCG. Prior to his arrival at PCG, Mr. Kaufman had 27 years of state government experience in overseeing compliance with federal and state statutory and regulatory requirements. From his eight-year tenure as general counsel to the Massachusetts Executive Office of Health and Human Services, he acquired substantial expertise in health care and Medicaid-related issues and in multi-agency coordination. As general counsel to the State Ethics Commission for 10 years, he acquired a national reputation for securing compliance with complex ethics laws and codes of conduct. 
Dr. Leight is an expert facilitator, executive coach, and technical assistance provider to district leaders and school-based personnel across the country. She co– founded Focus on Results, now a PCG Education solution. Dr. Leight has assisted hundreds of school leadership team members to work collaboratively in making data-driven decisions leading to significant gains in student learning. Previously, Dr. Leight worked in Long Beach, California as a reading teacher, Assistant to the Superintendent, an English/Language Arts specialist, and a school principal. As principal of a K-8 school, she worked with her faculty to transform the school of 1,000 students into a laboratory for whole school improvement with measurable results in student learning. Dr. Leight is often sought out for keynote speaking engagements on the subjects of school and district improvement, raising rigor, and academic expectations. She has been published in Education Week, The Journal for Staff Development and Leadership Magazine and is co-author of the book, "The Power of Focus, Lessons Learned in District and School Improvement." 
Mr. Maguire's role includes strategic planning, client development, partnership creation, product development, and organizational development for PCG's global consulting services businesses that include PCG Polska, Sp.Zo.o with offices in Warsaw and Lodz, Poland and PCG Advisory Services LTD in London. He came to PCG from the University of Massachusetts Medical School , where he was Executive Director of Human Resources and Global Projects for the Commonwealth Medicine strategic business unit ,which provided clinical and consulting services to 33 states and 30 countries. He is a senior faculty member in the Master of Public Administration and Master of Science in Professional Communication Degree Programs at Clark University in Worcester, Massachusetts. Mr. Maguire formerly held a position of Dean of Continuing Education at Anna Maria College. He has 25 years of global organizational consulting experience with clients including EMC2, EMC2 Limited Bangalore India, Pfizer PGRD, Texas Instruments, The International Chiefs of Police Association, The Institute for Transitional Economies, The US Army, The US Navy, Electricite' de France, and Gaz de France. Mr. Maguire has participated in USAID-funded projects with delegations from Tanzania, Cote d'Ivoire, Russia, Uzbekistan, and China. He holds a Bachelor of Science Degree from Syracuse University, a Master of Arts Degree from Emerson College and has completed his doctoral course work in Adult and Human Resources Education and Training at The University of Connecticut.
Mr. Mancini joined PCG at the start of 2009 and has 20 years of experience in delivering services and solutions within the private and public sector, with his last eight years focused on pre K – 12 public education management solutions and services for IEP, Medicaid, strategic planning, and other data-driven decision support projects. He has program management and implementation experience in the states of Virginia, Washington, Georgia, and Pennsylvania.
Michael McDonough leads several multi-year engagements across the country to help states plan for and manage the implementation of their Health Insurance Exchanges (HIX) and Integrated Eligibility Systems (IES), as mandated by the Affordable Care Act (ACA). His unique combination of IT expertise and Medicaid business knowledge has made him a trusted partner to states facing critical decisions and complex challenges that go along with large-scale health and human services IT system implementations. Mr. McDonough has 15 years of experience implementing large scale IT systems within the health and human services sector and has extensive experience with Medicaid eligibility integration across multiple technologies spanning disparate process workflows. Prior to joining PCG, Mr. McDonough served as a senior project director for the Commonwealth of Massachusetts, managing all IT program operations projects related to MassHealth, the Commonwealth's Medicaid agency.
Mr. McInnis is responsible for the overall management of PPL's financial and business operations. Since joining PPL in 2000, he has led multi-disciplinary teams during all phases of fiscal management service design, start-up, and implementation in many states. He has more than 15 years experience in the field of government finance, analysis, and operations management. Prior to PCG, he was a public policy analyst at a non-profit government oversight agency.
Bill Mosakowski founded PCG in 1986, combining his entrepreneurial business interests with a growing expertise in public sector fiscal and operational management.Bill oversees day-to-day operations and strategic initiatives for the firm. He holds a BA in political science from Clark University and currently serves as chairman of the Clark University Board of Trustees.
Mr. Nadeau leads the team at PCG Education that developed the National Education Data Model/CCSSO State Core Model and the USED CEDS Data Model. He has served as an expert consultant to more than 20 states, successfully led statewide education data initiatives in Massachusetts, Rhode Island, Pennsylvania, South Carolina, and Illinois, and is currently co-directing a groundbreaking new project with New York State that will provide 7 million teachers, parents and students with an open learning platform beginning on Oct 1, 2013. Mr. Nadeau is an active contributor and thought leader in wide array of innovative local education initiatives including TechBoston Academy, NotJustLego, SomerPromise, and Somerville Children's Network. He is currently working on a book to be entitled "Blogs and Badges, the Future of Learning."
Mr. Obbard focuses on education-oriented data analytic, data warehousing, and strategic planning services and solutions for school districts. His work at PCG has been focused on helping districts across Canada and the US to implement data-based accountability initiatives and special education systems. Previously, he was Executive Director of Wellspring Academy of California (formerly Academy of the Sierras), the world's first accredited boarding school exclusively for overweight and obese adolescents and young adults. Prior to Wellspring, Mr. Obbard spent nearly a decade developing Web-based applications, including a stint as the Manager of Internet Technology for Slim-Fast Foods, a Unilever company. Mr. Obbard's technical background includes extensive experience with data management systems, Internet applications, and ERP integration. 
Mr. Ong is helping PCG lead the way to developing next-generation human service programs nationally, notably with publicly funded employment services and workforce development programs. Mr. Ong focuses on engaging public administrators in new idea generation, identifying and piloting innovative yet practical solutions, and managing large project implementations for PCG. Mr. Ong joined the firm in 1999 after several years working in the Massachusetts legislature. Since then, he has implemented and executed more than two dozen performance improvement projects across the array of health and human service agencies in the areas of government operations, revenue generation, program designs, application of fiscal/policy analysis, business processes, and multi-agency collaborations involving nearly all federal health and human services funding sources, including TANF, Titles II (SSA), III (OAA), IV-D (Child Support), IV-E (Foster Care), XVI (SSI), XIX (Medicaid), CCDF (Child Care), SNAP (Food Stamps), and WIA (Workforce Investment Act). Mr. Ong has an in-depth understanding of state and federal regulations, business functions, and processes that enable improved public agency performance. He led a successful start-up and on-going operation of Welfare to Work employment services operations in the County of San Diego, California that employs more than 115 staff and serves more than 5,000 clients.
Mr. Palumbo is an expert facilitator, executive coach, and technical assistance provider to district leaders and school-based personnel across the country. He co– founded Focus on Results, now a PCG Education solution. Mr. Palumbo has assisted hundreds of school leadership team members to work collaboratively in making data-driven decisions leading to significant gains in student learning. A native of Massachusetts, Joe attended Boston University before moving to Long Beach, California. While there, Mr. Palumbo was a teacher, principal, and assistant to the Superintendent in Long Beach. While working as a principal in a K-8 school of 1,000 students, Joe created a model of whole-school improvement, increased time for learning, strengthened academic rigor, and demonstrated significant measurable results in student achievement. Mr. Palumbo is often sought out for keynote speaking engagements on the subjects of school and district improvement, raising rigor, and academic expectations. He has been published in Education Week, The Journal for Staff Development and Leadership Magazine and is co-author of the book, "The Power of Focus, Lessons Learned in District and School Improvement." 
Mr. Quinn has more than 30 years of health care management experience within clinical, health care facilities, and commercial information system vendors focused on private and public sector systems and operations (Medicare, Medicaid, private insurers and hospitals). As Sr. Project Director for the PPL Virginia Department of Medical Assistance Services project, Mr. Quinn provides overall project oversight and guidance in development, implementation, and management of consumer-directed financial management services programs for state-funded and Medicaid Home and Community Based Services waiver recipients for the Commonwealth of Virginia. Currently, the PPL program in Virginia Medicaid serves more than 10,000 consumers and more than 15,000 provider/attendants in Medicaid Waiver programs including: Elderly and Disabled, Intellectually Disabled, Developmentally Disabled, HIV/AIDS, EPSDT, and Child Mental Health supporting Consumer Directed Services. Prior to joining PPL, Mr. Quinn was Chief Operating Officer of First Health Services Corporation, a health care information management company focused on claims processing and clinical management for state Medicaid programs.
Mr. Reimers' background includes more than 20 years of IT experience in both the private and public sectors, specializing in large enterprise system design, implementation, and management. In his tenure with PCG Technology Consulting, Mr. Reimers has focused on state government projects, providing strategic planning, service development, technical assessments, independent technical verification and validation (IV&V), technical design, cost allocation studies, and procurement support (i.e. FSR and RFP development/evaluation) for multi-year, multi-million dollar development projects. He specializes in large-scale technology projects while operating under the principle that IT exists to support business needs and improve business capability. Prior to joining PCG, Mr. Reimers served as Director of Technology for HealthNet, a multi-billion dollar national health care corporation, where he was responsible for strategic planning, technology evaluation, design, selection, implementation and support of complex computing environments which included multiple data centers and remote sites across the U. S. Mr. Reimers' well-rounded experience also includes extensive technical and managerial positions for technology organizations within the insurance industry (Cal-West Life Insurance), the agriculture industry (Blue Diamond Growers), and the health care industry (Sutter Health). Mr. Reimers earned an MBA with honors from Clark University in Worcester MA and earned his BA in Psychology from the California State University at Sacramento. He holds an ITIL Foundation certificate from the ITIL Certification Management Board and is a member of the Beta Gamma Sigma International Honor Society.
Ms. Reynolds leads the Employment and Income Maintenance Services and Early Childhood centers of excellence for PCG Human Services. She provides strategic leadership and support for projects in Welfare to Work, Workforce Development, Early Intervention, Early Childhood and Child Care Services and food and nutrition programs. Her work centers around helping state and local clients achieve improved outcomes and fiscal performance in their human service programs. She has worked extensively with numerous federal funding sources and programs including SNAP (Food Stamps), Medicaid, Title IV-E, TANF, CCDF, WIA, IDEA Parts B&C, and competitive grant funds. Some examples of Ms. Reynolds' work with PCG include outsourced operations in Welfare to Work, workforce development and Early Intervention; information systems consulting across human services, financial management engagements in MA, NC, TX, MI, MO and other states, business process improvements and design, federal fund reporting and claiming, human service program consulting, Early Education System reviews and consulting, Federal Block Grant analysis and consulting. Prior to joining PCG, Ms. Reynolds was Deputy Education Advisor to the Governor of Massachusetts. In this role, she worked on early education, K-12 education, and higher education policy, legislation, regulation, and finance. Previously she worked for the Massachusetts Office for Administration and Finance and was responsible for budget oversight and analysis related to education and other areas. Ms. Reynolds received her Bachelor of Arts from Boston College and completed a Master's Degree in Public Administration at the University of Massachusetts.
Ms. Santoro has more than 20 years of human resource management experience. Her areas of expertise include staffing, compensation management, training, employee relation, employment law, and the implementation and management of human resource operations. Prior to joining PCG, Ms. Santoro was Director of Human Resources at Harvard Medical School, where she was responsible for the development and implementation of the University's first compensation structure for professional staff. She also managed the recruiting function and provided skills training to hiring managers. Ms. Santoro has worked both in the non-profit and for-profit sectors. She has managed federally-funded independent living centers as well as provided direct case management services to adults with disabilities and their families. Ms. Santoro holds a Bachelor's Degree in Social Work & Sociology, as well as a Master's degree in Management.
Mr. Shickman has provided management and technology consulting for more than 25 years to clients from industry and government, including cities, counties, state agencies, and special districts. He has experience in all aspects of the information technology (IT) lifecycle including business and technology strategic planning; organizational assessment; feasibility studies; business process reengineering; organizational change management; requirements definition; system and vendor selection studies/procurements; contract negotiation; performance measurement; project charters and governance; project implementation; application development; security assessment and implementation; independent verification and validation; and project management/oversight. This experience crosses many functional areas with recent emphasis in labor and work force; housing; transportation; health care reform; mental health; criminal justice and public safety.
John Shaughnessy is Director of PCG Health. He joined the firm in 1992 and has extensive experience in operations improvement, strategic planning, and revenue maximization consulting for hospitals and other health care providers, child welfare agencies, human services agencies, and educational institution. Mr. Shaughnessy has overseen the development and implementation of federally approved cost reports and cost allocation plans and is an expert in reimbursement strategies involving innovative approaches to rate setting and indirect cost recovery. He was instrumental in working with the Illinois Department of Public Assistance (IDPA) and the Massachusetts Division of Medical Assistance (DMA) to develop Title XIX administrative claiming methodologies for school-based health services. He has also overseen several revenue maximization engagements to recover federal revenues through Title IV-E, Medicaid, TANF, and Medicare, among many other federal sources in West Virginia, Louisiana, Missouri, Colorado, and Mississippi. Mr. Shaughnessy holds a degree in accountancy from Bentley College. He has presented the 'Cost Allocation Plans for Human Service Agencies' curriculum and conducted multiple Medicaid trainings on behalf of the National Association of State Human Services Finance Officers (HSFo).
Stephen Skinner currently directs marketing efforts for PCG. The PCG Marketing Department provides strategy, social media, communications, and administrative infrastructure support to PCG's 5 practice areas: Human Services, Health, Education, Public Partnerships (Consumer Direction) and Technology Consulting. In his 25 years with the firm, Mr. Skinner has directed numerous engagements involving rate setting, revenue enhancement, alternative reimbursement methodologies, capitated payment programs, and cost allocation systems for Departments of Public Health, Mental Health, Developmental Disability, and Child Welfare. He helped to found PCG's education consulting practice nearly twenty years ago, and was instrumental in enhancing the fee-for-service and administrative claiming process for Chicago Public Schools. Prior to joining PCG, Stephen was a senior consultant for Touche Ross & Company (now Deloitte) and a manager with Arthur Young (now Ernst and Young). He holds a BA from the College of the Holy Cross, an MSW from Boston University, and has done graduate work at George Washington University's MBA program. Mr. Skinner actively supports PCG's commitment to our community by serving on the Board of Directors of Pine Street Inn, a Boston-based homeless services program.
Mr. Sorrentino oversees statewide financial management contracts in Arizona, Georgia, Kansas, Illinois, Nebraska, North Carolina, Texas, and Wisconsin, primarily helping Medicaid and public health care agencies to maximize resources and meet financial objectives. He has an in depth understanding of Medicaid, CHIP, Medicare, and other publicly funded health care programs and his expertise also includes a particular focus on Medicaid reimbursement within institutional and community based settings. Mr. Sorrentino has assisted Medicaid programs to develop and implement inpatient and outpatient hospital payment methodologies, including performing diagnostic related group (DRG) weight recalibration, implementing new DRG groupers, establishing inpatient and outpatient base rates, calculating upper payment limits, implementing provider assessments, determining disproportionate share hospital payments, and assisting states to implement pay for performance methodologies. Mr. Sorrentino has also led numerous studies and evaluations of Medicaid reimbursement rates for community based services, such as physician services, mental health services, school-based services, substance abuse services, and long term care services.
Mr. Staubley leads our revenue cycle unit within PCG Health. In this role, he oversees projects which include provider rate setting, cost reporting and cost settlement, third party administration, billing services, cost savings / cost recovery, and other strategic planning initiatives. He is an experienced leader with more than 18 years of service to public programs across the country. Mr. Staubley has practical experience in the all areas of state and local finance, specifically in the areas of implementation of federal regulations and third party reimbursement including Medicare, Medicaid and private health insurance. He is a proven project manager heading diverse and complex projects ranging from statewide strategic planning initiatives to technical efforts in the design and development of provider rates. In addition, he oversees numerous billing and claim adjudication projects, including third party billing operations, payment processing and reconciliation and cost settlement initiatives. Mr. Staubley currently serves as PCG's cost accounting expert, managing the development and submission of hundreds of annual federal cost reports for public service providers. 
Mr. Van Devender oversees more than 150 North Carolina education projects and Student Success Planning solutions throughout NC. These services include the implementation and ongoing management of a broad range of technology and professional services, including programs related to Response to Instruction (Academic and Behavior), Personalized Education Plans, Special Education Management, 504 Planning, Limited English Proficient, and Instructional Management systems. Mr. Van Devender is also responsible for implementation and management of the North Carolina statewide Educator Evaluation and Professional Development scope of work, an integral part of the Race to the Top funded, statewide Instructional Improvement System. Prior to joining PCG, he worked for more than 20 years in client services including project management, health care, and human capital and strategic planning.
Mr. Waldinger focuses on health care reform, Medicaid policy, analysis and implementation. His specific areas of focus are health care reform and its impact on the Medicaid program and the behavioral health system. Prior to joining PCG, Mr. Waldinger served as CFO and Budget Director for the Massachusetts Medicaid program, MassHealth, and more recently as the CFO for the Massachusetts Behavioral Health Partnership, which managed the behavioral health needs of more than 300,000 Medicaid members. While at MassHealth, Mr. Waldinger focused on calculating and tracking hospital payment mechanisms, including Upper Payment Limit (UPL), Disproportionate Share Hospital (DSH), and other supplemental payments. He also served as MassHealth's lead finance analyst during the creation of Massachusetts's landmark health care reform legislation. He created the financial documents used in submission of Health Care Reform 1115 waiver to the Centers for Medicare and Medicaid Services (CMS). As CFO for the Massachusetts Behavioral Health Partnership (MBHP) – the state's behavioral health carve-out vendor – Mr. Waldinger re-vamped the organization's cost projection methodologies and calculated and implemented aggressive inpatient pay-for-performance measures. 
Mr. Walker joined PCG Technology Consulting (PCG TC) in 2008 and leads new business development across the United States and the United Kingdom. With more than 28 years of experience in sales and business development, he brings a wealth of both commercial and government experience to the consulting services PCG TC offers its clients. Working with clients across a wide spectrum of subjects, Mr. Walker continues to grow the PCG TC client list that includes state government agencies including Corrections, Public Safety, Transportation, Health and Human Services, Labor and Workforce, Education, and Tax and Revenue. Prior to joining PCG, Mr. Walker was a vice president for a software testing and independent verification and validation company, where he led corporate business development from Colorado. In his seven years with this firm, he was instrumental in building a $7 million government practice. 
Mr. Weddleton is responsible for all of PPL's internal operations and ensuring that all contractual requirements and business objectives are met. He provides overall project oversight and guidance in development, implementation, and management of consumer-directed financial management services programs that serve persons with developmental disabilities, autism, physical disabilities, fragile health care needs, traumatic brain injuries, and behavioral health needs. Mr. Weddleton has led the establishment of financial management services for a broad range of programs across the country, including new waiver programs, Cash and Counseling, Money Follows the Person, and Nursing Home Diversion Grant programs. These have ranged from new program start-ups to the transfer of the largest programs in the country with thousands of existing consumers. He has expert knowledge of the unique requirements of the Fiscal/Employer Agent and Agency with Choice models for providing financial management services. He is a founding member and on the Steering Committee of the FMS Membership organization coordinated by the National Resource Center for Participant-Directed Services. Mr. Weddleton has more than 25 years of business management experience in a broad range of industries. During 15 years at PerkinElmer (formerly EG&G, Inc.), a diversified, high-technology Fortune 500 company, he served in a variety of senior management positions in both operations locations and corporate headquarters. Mr. Weddleton started his career as a Submarine Officer in the US Navy. He has a BS in Economics from the Wharton School, a BS in Applied Science from the University of Pennsylvania School of Engineering and Applied Science, and an MBA in Finance from George Washington University.
Ms. Smith has 19 years of experience in public sector education initiatives and is currently South Regional Manager for PCG Education. She has been with PCG since 1999 in the Charlotte office and has spent the last nine years directing education engagements in the south region, including initiatives to serve 80 local school districts as well as state agency clients. Ms. Smith leads a team of seasoned consultants who operate locally in our Charlotte and Raleigh, North Carolina; Atlanta, Georgia; and Ft. Lauderdale, Florida offices. Ms. Smith's experience at PCG includes implementing customized technology solutions, developing Medicaid reimbursement programs, establishing compliance programs, providing end-user training, project management, and ongoing user support for some of the largest school districts in the country. In all, she oversees more than 20 types of education initiatives and has managed state-level initiatives in North Carolina, Tennessee, South Carolina, Georgia, and Florida. Prior to joining PCG, Ms. Smith worked with an early childhood initiative, Smart Start, for four years. She received a Bachelor of Science and Master of Arts degree from East Carolina in Sociology. 
Mr. Wistman has more than 25 years of information systems experience, including extensive experience in software development and project management of enterprise application implementations. He has managed and led the development and implementation of over a hundred systems in his career. For PCG Education, he oversees service line direction for Instructional Solutions and Reporting. He directs the EdPlan™ product platform, including IMS/IIS, RtI, and data reporting. Currently, he oversees PCG's innovative education portal and content management system for New York State and also directs the PCG's IIS work with Fulton County, Georgia. He has served as overall project director for the Tennessee Department of Education's Statewide Student Management System that provides a Web-hosted student information system and special education system to all participating districts in the state. He also directs PCG Education's statewide New Hampshire special education system work, is the project director for PCG's engagement with the School District of Philadelphia for a special education data system, and is the technical project director for the Miami-Dade County Public Schools RtI and SPED-EMS project. Mr. Wistman led the technology team implementing the NJSMART educational data warehouse and LEA reporting system for the state of New Jersey. 
