PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. Our seasoned professionals offer proven solutions to help agencies design and evaluate programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations.

What We Do

Early Childhood

Strong communities are built on a strong foundation. Quality early education and child care programs set children on a trajectory for success. We can help.

Children & Youth

Our youngest citizens are our most vulnerable—they’re also our future. We can help you ensure they get the quality services they need to reach their full potential.

Public Assistance

With the right support system, our most vulnerable populations can build a foundation for the future. We can help you achieve your program goals.

Workforce & Economic Development

To be globally competitive, communities need a well-trained, well-developed workforce.  Our team will help get you there. 

Public Health & Substance Use Disorder

Behavioral, social, environmental, and economic conditions shape public health. Together, through a data-driven process, we can build thriving communities for all.

Aging & Disability

When seniors and people with disabilities are more independent and integral members of the community, everyone benefits. PCG can help you make it happen.

Products

ARMARS

PCG’s web-based Automated Random Moment And Reporting System (ARMARS) is a secure application that allows for public agencies to administer a random moment time study (RMTS) to estimate the proportion of time workers spend on activities that may be reimbursable.

TANFTrac™

An important aspect of welfare-to-work is learning time accountability. TANFTrac™ by PCG encourages TANF work-eligible participants to track and submit their own work activity hours. 

VR-Billing

VR-Billing is PCG’s Vocational Rehabilitation (VR) vendor and claims management system. As a modular web-based Commercial Off-the-Shelf (COTS) solution, VR-Billing can be integrated with case management solutions, including Aware VR.

VERA - Virtual Employment Readiness Assistant

PCG's Virtual Employment Readiness Assistant (VERA), is an innovative solution that expands reach and automates communicative services through the use of artificial intelligence.

News & Perspectives

Three reasons apprenticeships are a “win” for workforce development

13 days ago

With record unemployment numbers and economic uncertainty due to COVID-19, policymakers and industry executives are trying to navigate ways to keep business moving while taking care of their constituents with meaningful, competitive jobs. Apprenticeship programs remain a key component of that strategy.

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Increasing Our Focus on Work-Based Learning and Apprenticeship Programs

15 days ago

Since the Great Recession in 2008, Public Consulting Group (PCG) has been partnering with clients to design and pioneer federally-funded, national-leading workforce development programs. With rising student debt and industry concern about available competitive talent, federal workforce policymakers have moved to investing in apprenticeship programs. PCG has partnered to execute.

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Q&A with Maya Cox: PCG Consultant and Vice President of APSE’s National Board of Directors

29 days ago

In honor of the 75th anniversary of National Disability Employment Awareness Month (NDEAM) and the 30th anniversary of the Americans with Disabilities Act (ADA), we are thrilled to announce that a member of our Human Services team, Maya Cox, was recently elected to serve as Vice President of the national 2020-2021 Board of Directors for the Association of People Supporting Employment First (APSE).

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Bridging gaps between employers, job seekers through tech apprenticeship

55 days ago

An unfortunate reality of today’s job market is that IT workers are in short supply while millions of people are underemployed or unemployed. Tech apprenticeship programs offer an effective—and mutually beneficial—approach to bridging the gap between employers and IT job seekers, according to a new LinkedIn article by Public Consulting Group’s (PCG’s) Uri Shatten.

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Rebalancing Child Welfare Services through Line Item Transferability

130 days ago

In 2018, Congress passed the Family First Prevention Services Act (FFPSA), expanding federal funding for evidence-based prevention services and limiting federal funding for congregate care placements. FFPSA aims to rebalance the system toward more prevention and preservation, and away from foster care and congregate care when possible. While a handful of states have already implemented the act, most are still in planning stages.

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TANF and SNAP Flexibility During the COVID-19 Pandemic

194 days ago

The estimated economic impacts of the COVID-19 emergency are staggering—millions of Americans are out of work or experiencing a decrease in hours. Thousands of businesses are shuttered and some may never reopen. Over 16 million new people have applied for unemployment since March, roughly half of the number of claims filed during 2008’s Great Recession.

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Meet Our Team

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Jennifer MacBlane

Associate Manager / Human Services

Jennifer MacBlane, Associate Manager, with PCG, has over 20 years of experience in human services, government, and government consulting. She has been employed by PCG for more than...

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Sarah Salisbury

Associate Manager / Human Services

Sarah Salisbury has over 14 years of experience in a vast array of health and human services programs with specific focus on aging and disability services...

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Tony Ong

Business Development Manager / Human Services

Tony Ong believes in better government. As the leader of Public Consulting Group's (PCG) business development in the human services sector, Tony is driving the development of...

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Katie Bright

Associate Manager / Human Services

Katie Bright is an associate manager within the Human Services’ Child Welfare and Youth Services team. Katie’s career at PCG began in 2002, when she started working within the Massachusetts...

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Kathy Fallon

Practice Area Director / Human Services

Ms. Fallon has worked in government and government consulting for more than 32 years and has expertise across state and local human service programs. She has been at PCG since 1998 and currently oversees the firm's human services division...

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Jill Reynolds

Associate Practice Area Director / Human Services

Ms. Reynolds leads the Employment and Income Maintenance Services and Early Childhood centers of excellence for PCG Human Services. She provides strategic leadership and support for...

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Nathan Grossman

Manager / Human Services

Nathan Grossman, a Manager within our Human Services practice, has over the past 20+ years worked with health and human services agencies in more than two dozen states to provide consulting...

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Ezra Sykes

Associate Manager / Human Services

Mr. Sykes has led numerous complex projects in the public sector that include elements of process improvement, organizational effectiveness, and change...

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Jason Clifford

Chief Technology Officer / Human Services

Jason Clifford joined Public Consulting Group in 2014 as its CTO for the Human Service practice, responsible for the technology strategy and implementation. Prior to joining Public Consulting Group...

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Sterling McCullough

Associate Manager / Human Services

Mr. McCullough has more than thirty-five (35) years of experience in the areas of Management Consulting, Business/Agency Transformation, Systems Integration, and Analytics...

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