PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. Our seasoned professionals offer proven solutions to help agencies design and evaluate programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations.

What We Do

Early Childhood

Strong communities are built on a strong foundation. Quality early education and child care programs set children on a trajectory for success. We can help.

Children & Youth

Our youngest citizens are our most vulnerable—they’re also our future. We can help you ensure they get the quality services they need to reach their full potential.

Public Assistance

With the right support system, our most vulnerable populations can build a foundation for the future. We can help you achieve your program goals.

Workforce & Economic Development

To be globally competitive, communities need a well-trained, well-developed workforce.  Our team will help get you there. 

Public Health & Substance Use Disorder

Behavioral, social, environmental, and economic conditions shape public health. Together, through a data-driven process, we can build thriving communities for all.

Aging & Disability

When seniors and people with disabilities are more independent and integral members of the community, everyone benefits. PCG can help you make it happen.

Products

ARMARS

PCG’s web-based Automated Random Moment And Reporting System (ARMARS) is a secure application that allows for public agencies to administer a random moment time study (RMTS) to estimate the proportion of time workers spend on activities that may be reimbursable.

TANFTrac™

An important aspect of welfare-to-work is learning time accountability. TANFTrac™ by PCG encourages TANF work-eligible participants to track and submit their own work activity hours. 

VR-Billing

VR-Billing is PCG’s Vocational Rehabilitation (VR) vendor and claims management system. As a modular web-based Commercial Off-the-Shelf (COTS) solution, VR-Billing can be integrated with case management solutions, including Aware VR.

VERA - Virtual Employment Readiness Assistant

PCG's Virtual Employment Readiness Assistant (VERA), is an innovative solution that expands reach and automates communicative services through the use of artificial intelligence.

News & Perspectives

PCG Program Manager Leigh Ann Newman Received International Board Appointment for the Association of Proposal Management Professionals (APMP)

7 days ago

Public Consulting Group (PCG) is pleased to announce the appointment of Leigh Ann Newman, Senior Program Manager, Marketing and Proposal Operations, to the International Board of Directors of the Association of Proposal Management Professionals (APMP). This two-year term is taking place from 2021 through 2022. APMP’s board currently includes 12 appointees and five Executive Committee members. The organization has over 10,000 members worldwide.

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Child Welfare Funding Updates in Response to COVID-19

21 days ago

In December 2020, Congress passed and the President signed into law the COVID-19 Response and Relief Supplemental Appropriations Act as part of an appropriations package that funds the federal government through federal fiscal year 2021 (FFY21). The law defines the term, ‘‘COVID–19 public health emergency period,’’ as the period beginning on April 1, 2020 and ending on September 30, 2021.

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Supporting Clark University with a $10 Million DOL Grant for Workforce Training

22 days ago

On January 21, 2021, Clark University in Worcester, MA, was awarded a $10 million apprenticeship grant from the U.S. Department of Labor’s (DOL) Employment and Training Administration (ETA) to help provide workforce training for jobs in industries that are currently in demand, such as information technology (IT), manufacturing, and transportation.

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Helping to Build North Carolina’s Early Childhood and School-Age Workforce Registry

34 days ago

In 2021, PCG will be working with the Child Care Services Association (CCSA) to start planning and developing North Carolina’s Early Childhood and School-Age (EC/SA) workforce registry. The registry will be a valuable resource for states to communicate with the EC/SA workforce during the COVID-19 pandemic and other emergencies.

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The Intersection of Case Management and the Home and Community-Based Services (HCBS) Settings Final Rule

72 days ago

The concept of person-centered planning has been at play for decades, yet the publication of the Home and Community-based Services (HCBS) Settings Final Rule (“Final Rule”) in 2014 was the first time person-centeredness was explicitly tied to ongoing funding of home and community-based settings under the various Medicaid waiver authorities. As states work to comply with the Final Rule, agencies and service providers should embrace the important role they play in a state’s ability to make the shift to person-centeredness.

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PCG Subject Matter Expert Focuses on Brain Science-Informed Practices and the Two-Generation Approach in Human Services

72 days ago

Tracy Bell, Public Consulting Group (PCG), became involved with the Kresge Foundation in July 2019. He was contacted by leadership to become a volunteer Advisory Committee member for the foundation’s Human Services Division. Mr. Bell works with other committee members to evaluate funding opportunities for local and state government agencies that meet certain criteria set forth by the foundation.

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Meet Our Team

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Jason Clifford

Chief Technology Officer / Human Services

Jason Clifford joined Public Consulting Group in 2014 as its CTO for the Human Service practice, responsible for the technology strategy and implementation. Prior to joining Public Consulting Group...

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Jamie Kilpatrick

Associate Manager / Human Services

Jamie Kilpatrick, an Associate Manager in PCG's human services division, currently leads the New York State Bureau of Early Intervention State Fiscal Agent project, overseeing the...

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Beth Osborne

Associate Manager / Human Services

Beth Osborne is an associate manager in PCG’s Boston office. Since 2005, she has worked with child welfare and human service agencies across the U.S. to implement fiscal and policy solutions to help improve outcomes for children, youth, and families. Beth has also worked with a variety of states to deliver financial consulting, strategic planning, project management, and sustainable change services.

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Tracy Bell

IT Project Manager / Human Services

Mr. Bell joined PCG in November 2018 with over 15 years of experience in human services. As an IT Project Manager, he focuses on health and human services solutions for state and local governments. Mr. Bell analyzes and plans strategies to complete projects—managing timelines, budgets, resources, and deliverables.

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Nathan Grossman

Manager / Human Services

Nathan Grossman, a Manager within our Human Services practice, has over the past 20+ years worked with health and human services agencies in more than two dozen states to provide consulting...

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Heather Gann

Associate Manager / Human Services

Heather Gann is an associate manager for Early Childhood Education (ECE) in Human Services. She joined PCG in 2014 with over 15 years of experience in the field. In her current role, Heather manages all sectors of early childhood—from home visitation to state-funded pre-kindergarten (Pre-K)...

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Tony Ong

Business Development Manager / Human Services

Tony Ong believes in better government. As the leader of Public Consulting Group's (PCG) business development in the human services sector, Tony is driving the development of...

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Sterling McCullough

Associate Manager / Human Services

Mr. McCullough has more than thirty-five (35) years of experience in the areas of Management Consulting, Business/Agency Transformation, Systems Integration, and Analytics...

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Heather Baker

Manager / Human Services

Heather Baker leads PCG's child welfare and youth services practice, helping state, county, and community-based agencies invest in programs, people, and technologies that improve the lives of children and families. She leads a team of individuals with vast experience in delivering and managing child and family services and programs.

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Ezra Sykes

Associate Manager / Human Services

Mr. Sykes has led numerous complex projects in the public sector that include elements of process improvement, organizational effectiveness, and change...

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