PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. Our seasoned professionals offer proven solutions to help agencies design and evaluate programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations.

What We Do

Early Childhood

Strong communities are built on a strong foundation. Quality early education and child care programs set children on a trajectory for success. We can help.

Children & Youth

Our youngest citizens are our most vulnerable—they’re also our future. We can help you ensure they get the quality services they need to reach their full potential.

Public Assistance

With the right support system, our most vulnerable populations can build a foundation for the future. We can help you achieve your program goals.

Workforce & Economic Development

To be globally competitive, communities need a well-trained, well-developed workforce.  Our team will help get you there. 

Substance Use Disorder and Public Health

Let us assess your state or local capacity to respond to public health issues, work with groups and organizations to establish consensus, identify service needs, and evaluate the changes.

Aging & Disability

When seniors and people with disabilities are more independent and integral members of the community, everyone benefits. PCG can help you make it happen.

Products

ARMARS

PCG’s web-based Automated Random Moment And Reporting System (ARMARS) is a secure application that allows for public agencies to administer a random moment time study (RMTS) to estimate the proportion of time workers spend on activities that may be reimbursable.

TANFTrac™

An important aspect of welfare-to-work is learning time accountability. TANFTrac™ by PCG encourages TANF work-eligible participants to track and submit their own work activity hours. 

VR-Billing

VR-Billing is PCG’s Vocational Rehabilitation (VR) vendor and claims management system. As a modular web-based Commercial Off-the-Shelf (COTS) solution, VR-Billing can be integrated with case management solutions, including Aware VR.

VERA - Virtual Employment Readiness Assistant

PCG's Virtual Employment Readiness Assistant (VERA), is an innovative solution that expands reach and automates communicative services through the use of artificial intelligence.

News & Perspectives

PCG introduces VERA - Virtual Employment Readiness Assistant to help Workforce systems struggling with COVID-19

2 days ago

Workforce systems are at the forefront as increased needs and urgency for employment services prevail. In response to this devastating reality, PCG has worked to tailor our customized Virtual Employment Readiness Assistant (VERA) Tool for immediate, emergency deployment to those regions and states where standard workforce services in America’s Job Centers must shift to remote and virtual access.

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Feeding Children at Home: School Meal Distribution Strategies During the Coronavirus Pandemic

8 days ago

The novel coronavirus has made uncertainty a virtual certainty. However, one uncertainty we absolutely cannot afford is not knowing if we can feed our children when they’re home from school for weeks or months. 

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TANF and SNAP Responses to COVID-19

10 days ago

The spread of the coronavirus (COVID-19) is having major impacts on states and counties across the U.S. Both the Temporary Assistance for Needy Families (TANF) Program and the Supplemental Nutrition Assistance Program (SNAP) present opportunities for states to support families and individuals in need during this emergency.

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Use of telehealth in early intervention (IDEA Part C) – Resources to consider during the COVID-19 public health emergency.

11 days ago

A number of states are already using telehealth in early intervention Part C that has included funding from both Medicaid and Private health insurance. There are a couple of articles that have looked at the use of telehealth within early intervention Part C.

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One size does NOT fit all when it comes to foster home recruitment and retention strategies

74 days ago

In a new paper by PCG’s Stacey Priest and Jennifer MacBlane, the authors explore how states are implementing targeted recruitment and retention strategies to cultivate and maintain a pool of qualified foster parents needed to support the growing number of children entering foster care across the country each year.

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Vocational rehabilitation subject matter expert shares insight for HR professionals on the benefits of using employments specialists

131 days ago

According to the U.S. Bureau of Labor Statistics, only 30 percent of the 15.3 million Americans of working age (between ages 16 and 64) with disabilities participated in the workforce in 2018, compared with 74 percent of Americans without a disability. An Accenture analysis of the research suggests that shifting recruitment efforts to focus on disability inclusion would therefore provide companies with access to a new talent pool of more than 10.7 million people.

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Meet Our Team

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Katie Bright

Associate Manager / Human Services

Katie Bright is an associate manager within the Human Services’ Child Welfare and Youth Services team. Katie’s career at PCG began in 2002, when she started working within the Massachusetts...

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Brian Howells

Manager / Human Services

Mr. Howells has been working in government and public sector consulting for more than 11 years. Focused on employment and public assistance programs, Mr. Howells has led a number...

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Deborah Joffe

Associate Manager / Human Services

Deborah Joffe, PMP, is an Associate Manager at PCG. Ms. Joffe has extensive experience leading consulting jobs for human services agencies around the country, including engagements providing... 

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Ezra Sykes

Associate Manager / Human Services

Mr. Sykes has led numerous complex projects in the public sector that include elements of process improvement, organizational effectiveness, and change...

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Nathan Grossman

Manager / Human Services

Nathan Grossman, a Manager within our Human Services practice, has over the past 20+ years worked with health and human services agencies in more than two dozen states to provide....

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Jamie Kilpatrick

Associate Manager / Human Services

Jamie Kilpatrick, an Associate Manager in PCG's human services division, currently leads the New York State Bureau of Early Intervention State Fiscal Agent project, overseeing the...

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Sarah Salisbury

Associate Manager / Human Services

Sarah Salisbury has over 14 years of experience in a vast array of health and human services programs with specific focus on aging and disability services...

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Kathy Fallon

Practice Area Director / Human Services

Ms. Fallon has worked in government and government consulting for more than 25 years and has expertise with funding sources including but not limited to TANF Medicaid, Title IV-E, CCDF, WIA...

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Jason Clifford

Chief Technology Officer / Human Services

Jason Clifford joined Public Consulting Group in 2014 as its CTO for the Human Service practice, responsible for the technology strategy and implementation. Prior to joining Public Consulting Group...

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Jill Reynolds

Associate Practice Area Director / Human Services

Ms. Reynolds leads the Employment and Income Maintenance Services and Early Childhood centers of excellence for PCG Human Services. She provides strategic leadership and support for...

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