PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. Our seasoned professionals offer proven solutions to help agencies design and evaluate programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations.

What We Do

Early Childhood

Strong communities are built on a strong foundation. Quality early education and child care programs set children on a trajectory for success. We can help.

Children & Youth

Our youngest citizens are our most vulnerable—they’re also our future. We can help you ensure they get the quality services they need to reach their full potential.

Public Assistance

With the right support system, our most vulnerable populations can build a foundation for the future. We can help you achieve your program goals.

Workforce & Economic Development

To be globally competitive, communities need a well-trained, well-developed workforce.  Our team will help get you there. 

Substance Use Disorder and Public Health

Let us assess your state or local capacity to respond to public health issues, work with groups and organizations to establish consensus, identify service needs, and evaluate the changes.

Aging & Disability

When seniors and people with disabilities are more independent and integral members of the community, everyone benefits. PCG can help you make it happen.

Products

ARMARS

PCG’s web-based Automated Random Moment And Reporting System (ARMARS) is a secure application that allows for public agencies to administer a random moment time study (RMTS) to estimate the proportion of time workers spend on activities that may be reimbursable.

TANFTrac™

An important aspect of welfare-to-work is learning time accountability. TANFTrac™ by PCG encourages TANF work-eligible participants to track and submit their own work activity hours. 

VR-Billing

VR-Billing is PCG’s Vocational Rehabilitation (VR) vendor and claims management system. As a modular web-based Commercial Off-the-Shelf (COTS) solution, VR-Billing can be integrated with case management solutions, including Aware VR.

VERA - Virtual Employment Readiness Assistant

PCG's Virtual Employment Readiness Assistant (VERA), is an innovative solution that expands reach and automates communicative services through the use of artificial intelligence.

News & Perspectives

Rebalancing Child Welfare Services through Line Item Transferability

17 days ago

In 2018, Congress passed the Family First Prevention Services Act (FFPSA), expanding federal funding for evidence-based prevention services and limiting federal funding for congregate care placements. FFPSA aims to rebalance the system toward more prevention and preservation, and away from foster care and congregate care when possible. While a handful of states have already implemented the act, most are still in planning stages.

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TANF and SNAP Flexibility During the COVID-19 Pandemic

81 days ago

The estimated economic impacts of the COVID-19 emergency are staggering—millions of Americans are out of work or experiencing a decrease in hours. Thousands of businesses are shuttered and some may never reopen. Over 16 million new people have applied for unemployment since March, roughly half of the number of claims filed during 2008’s Great Recession.

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Using Data to Select the Right Evidence-Based Practices (EBPs)

83 days ago

The Family First Prevention Services Act (FFPSA) includes expanded federal funding for evidence-based  prevention services through Title IV-E for: Mental health prevention and treatment, Substance use disorder prevention and treatment provided by a qualified clinician, In-home parent skill-based programs, including parenting skills training, parent education, and individual or family counseling.

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Remote Work Challenges During the COVID-19 Emergency: Perspectives from New England Substance Use Prevention Professionals

91 days ago

The Human Services Team at Public Consulting Group, Inc. collaborated with the New England Prevention Technology Transfer Center (PTTC) recently

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Child Welfare Funding Updates in Response to the COVID-19 Emergency

104 days ago

Increased FMAP is available for allowable Medicaid medical assistance expenditures for which federal matching is paid ordinarily at the state-specific FMAP rate defined in Section 1905(b) of the Act. Note: States do not need to submit a State Plan Amendment or a waiver for the increase, unless there are tests or treatments not currently in their state plan that can be/will be used to treat COVID-19.

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PCG introduces VERA to help Workforce systems struggling with COVID-19

130 days ago

Workforce systems are at the forefront as increased needs and urgency for employment services prevail. In response to this devastating reality, PCG has worked to tailor our customized Virtual Employment Readiness Assistant (VERA) Tool for immediate, emergency deployment to those regions and states where standard workforce services in America’s Job Centers must shift to remote and virtual access.

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Meet Our Team

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Katie Bright

Associate Manager / Human Services

Katie Bright is an associate manager within the Human Services’ Child Welfare and Youth Services team. Katie’s career at PCG began in 2002, when she started working within the Massachusetts...

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Heather Baker

Manager / Human Services

Ms. Baker leads PCG Human Services' child welfare and youth services practice, helping state, county, and community based agencies invest in programs, people and technologies that...

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Beth Osborne

Associate Manager / Human Services

Beth Osborne, an Associate Manager in the Boston office, has worked with child welfare and juvenile justice agencies across the country to implement fiscal and policy solutions to help...

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Jamie Kilpatrick

Associate Manager / Human Services

Jamie Kilpatrick, an Associate Manager in PCG's human services division, currently leads the New York State Bureau of Early Intervention State Fiscal Agent project, overseeing the...

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Ezra Sykes

Associate Manager / Human Services

Mr. Sykes has led numerous complex projects in the public sector that include elements of process improvement, organizational effectiveness, and change...

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Deborah Joffe

Associate Manager / Human Services

Deborah Joffe, PMP, is an Associate Manager at PCG. Ms. Joffe has extensive experience leading consulting jobs for human services agencies around the country, including engagements providing... 

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Tony Ong

Business Development Manager / Human Services

Mr. Ong is helping PCG lead the way to developing next-generation human service programs nationally, notably with publicly funded employment services and workforce development...

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Brian Howells

Manager / Human Services

Mr. Howells has been working in government and public sector consulting for more than 11 years. Focused on employment and public assistance programs, Mr. Howells has led a number...

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Nathan Grossman

Manager / Human Services

Nathan Grossman, a Manager within our Human Services practice, has over the past 20+ years worked with health and human services agencies in more than two dozen states to provide....

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Jill Reynolds

Associate Practice Area Director / Human Services

Ms. Reynolds leads the Employment and Income Maintenance Services and Early Childhood centers of excellence for PCG Human Services. She provides strategic leadership and support for...

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