PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. Our seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations.

What We Do

Early Education & Child Care

Strong communities are built on a strong foundation. Quality early education and child care programs set children on a trajectory for success. We can help.

Children & Youth

Our youngest citizens are our most vulnerable—they’re also our future. We can help you ensure they get the quality services they need to reach their full potential.

Public Assistance

With the right support system, our most vulnerable populations can build a foundation for the future. We can help you achieve your program goals.

Workforce & Economic Development

To be globally competitive, communities need a well-trained, well-developed workforce.  Our team will help get you there. 

Aging & Disability

When seniors and people with disabilities are more independent and integral members of the community, everyone benefits. PCG can help you make it happen.

News & Perspectives

Office of Inspector General (OIG) releases audits on multiple states

40 days ago

Congress requested the OIG conduct audits regarding the proper reporting, investigation, and resolution of allegations or referrals of abuse and neglect of children in the foster care system. In recent months, the OIG of the U. S. Department of Health and Human Services (HHS) ...

 

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Foster care payments now required for approved temporary kinship placements in KY, MI, OH, and TN

46 days ago

On October 10, 2017, the Supreme Court denied a petition to hear a child welfare case about kinship placements decided in January 2017 in the Sixth Circuit Court of Appeals. The Circuit Court ruled on January 27, 2017, that kinship foster families are entitled to the same foster care maintenance payments as unrelated foster parents. D.O., et al. v. Glisson, No. 16-5461 (6th Cir. Jan. 27, 2017). 

 

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Bipartisan Support for Child Protection Improvements Act Passes in the Senate

58 days ago
On October 16, 2017, the Child Protection Improvements Act (S. 705) was introduced by Senators Orrin Hatch (R-UT) and Al Franken (D-MN) and was passed in the Senate by unanimous consent. This bill amends the National Child Protection Act of 1993 to establish a national criminal history background check system and criminal history...
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Improving outcomes with data and financial incentives around the world

72 days ago

Data driven decision making, long the norm in the private sector, is becoming prevalent in the public sector.  This is true not only here at home, but also around the world as many countries grapple with how to improve outcomes while living within constrained budgets. Evidence-based policy making, using data to inform decisions, and paying for performance are all tools being used to improve results.

 

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The Demands of Foster Care

76 days ago

With increasing regularity, there is comment by publication, news article or editorial about the need for foster parents. Why? Because foster parents are an important partner of the child protection system; they provide care and safety to children who are unable to remain in their home environment. 

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Upgrading Training in Child Welfare Agencies – Five Steps to Creating a Learning Organization

116 days ago

After the hiring process, training is the most important aspect in the development of a good case manager. Training is understood to be an important first step by management of administration in understanding the philosophy of child welfare and child protection, the policies and practices of the agency, and the functions necessary to become an effective and efficient case manager. 

 

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Meet Our Team

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Nathan Grossman

Associate Manager / Human Services

Mr. Grossman has expertise in federal revenue maximization and management in multiple areas of federal funding (Titles II, IV-D, IV-E, XIX, XXI, and SSI/SSA, TANF, and Food Stamps) and he has...

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Jason Clifford

Chief Technology Officer / Human Services

Jason Clifford joined Public Consulting Group in 2014 as its CTO for the Human Service practice, responsible for the technology strategy and implementation. Prior to joining Public Consulting Group...

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Brian Howells

Manager / Human Services

Mr. Howells has been working in government and public sector consulting for more than 11 years. Focused on employment and public assistance programs, Mr. Howells has led a number of engagements...

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Tony Ong

Business Development Manager / Human Services

Mr. Ong is helping PCG lead the way to developing next-generation human service programs nationally, notably with publicly funded employment services and workforce development programs. Mr. Ong...

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Heather Baker

Manager / Human Services and Economic Development

Ms. Baker leads PCG Human Services' child welfare and youth services practice, helping state, county, and community based agencies invest in programs, people and technologies that...

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Katie Bright

Associate Manager / Human Services

Katie Bright is an associate manager within the Human Services’ Child Welfare and Youth Services team. Katie’s career at PCG began in 2002, when she started working within the Massachusetts...

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Carole Hussey

Associate Manager / Human Services

Ms. Hussey leads consulting engagements in IT planning and consulting for public sector human services clients. In this role, she has worked in North Carolina, Pennsylvania, New York...

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Jill Reynolds

Manager / Human Services

Ms. Reynolds leads the Employment and Income Maintenance Services and Early Childhood centers of excellence for PCG Human Services. She provides strategic leadership and support for...

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Beth Maxcy

Associate Manager / Human Services

Beth Maxcy, an Associate Manager in the Boston office, joined PCG‘s Human Services team in 2005. Ms. Maxcy’s experience includes working with child welfare and juvenile justice agencies across...

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Deborah Joffe

Associate Manager / Human Services

Deborah Joffe, PMP, is an Associate Manager at PCG. Ms. Joffe has extensive experience leading consulting jobs for human services agencies around the country, including engagements providing... 

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