At PCG, we understand the challenges state Medicaid agencies are up against. Tight budgets, limited staff, and a lack of quality data can hamper your efficiency, cost-effectiveness, and ability to achieve the best outcomes.
PCG can help. We work with 30 or more Medicaid agencies nationwide at any given time, so we understand what does and doesn’t work—insights we will share with you. Our team has proven processes, systems, databases, and solutions ready to put to work for your state, including:
- Claims processing services and solutions
- Consulting and advisory services
- Cost Allocation Plans and time studies
- Cost settlement and supplemental payment strategies
- Delivery system reform, performance management, and quality improvement
- Health information technology (HIT)
- Healthcare access and markets
- Medicaid administrative claiming
- Medicaid cost reporting services
- Member eligibility verification data broker services
- Provider management and program integrity
- Rate setting and support services
- Service delivery life cycle management
- Revenue cycle management services
Claims Processing Services and Solutions
PCG provides a variety of claims processing services and solutions on behalf of state agencies and payers. Working with agencies across the country, we have developed innovative and efficient operational models, as well as technological tools that we deploy on behalf of our clients to perform these important business functions at a competitive cost. By entrusting us to perform these services, our clients are able to focus on more important and strategic program functions and responsibilities. Our services include:
- Administrative Service Organization Services
- Data Intermediary Services
- Third Party Administrator Services
Consulting and Advisory Services
We provide a wide range of support, training, and expertise to help you improve your agency’s operations and performance, with consulting services tailored to your needs, including:
- Provider training
- Business process redesign
- Policy & advisory
- Monitoring & reporting
- Data analytics
- Quality & outcome measures
- Public Safety Consulting Services
Cost Allocation Plans and Time Studies
PCG specializes in public assistance cost allocation plans and indirect cost rates for agencies that seek reimbursement from federal programs. We have expertise within the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (2 CFR Part 200); 45 CFR 95.507-515; and various programmatic requirements that impact cost allocation and administrative claiming.
Cost Settlement and Supplemental Payment Strategies
Medicaid agencies and public providers are critical to the safety net system of care. To ensure they have the resources needed to provide that safety net, PCG has worked with Medicaid agencies and public providers across the country to optimize Medicaid funding streams through cost settlement and supplemental payment strategies. Our work has covered a broad spectrum of institutional and community-based providers, as well as the introduction of proprietary web-based cost reporting tools to support millions of Medicaid supplemental payments each year. Our services include:
- Fire and Emergency Medical Service (EMS) Provider Support Services
- Physician Services Supplemental Payment Strategies
- School-Based Services Cost Settlement Supplemental Payment
COVID-19 Pandemic Response Management Contact Tracing, Case Investigation, & Exposure Notification
PCG has onboarded more than 10,000 contact tracing staff in multiple states across the U.S. and offers the expertise to immediately launch this scalable solution to meet the needs of your state or community. We have built this work on a foundation of experience. In the past five years, prior to the COVID-19 pandemic, we completed 125,000+ healthcare investigations, reviews, and training sessions.
Delivery System Reform, Performance Management, And Quality Improvement
PCG provides our health care customers with delivery system reform, quality and performance improvement, and other technical advisory services related to state health reform efforts. Our clients range from Medicaid agencies, to hospital systems, to community based providers.
Health Information Technology (HIT)
Our Health Information Technology (HIT) team works with state and government agencies, with a focus on Medicaid, Exchanges and health information technology, to help further the advancement of technology in the world of health care.
Healthcare Access and Markets
States regulate their private insurance markets and operate Medicaid managed care and fee-for-service programs to assure healthcare access to residents. This includes access to both physical and behavioral healthcare. States turn to PCG to organize their commercial health insurance regulatory compliance.
Medicaid Administrative Claiming
PCG works with agencies to administer standalone Medicaid administrative claiming programs in addition to claiming efforts that are part of wider cost allocation plans.
Public Assistance Eligibility Data Management Services
Ensuring the integrity of your Medicaid, SNAP, and TANF membership files is essential. We offer an industry-leading approach to benefits eligibility verification that combines data from dozens of state, federal and commercial sources with advanced predictive analytics to:
- Accurately flag ineligibility at application and between application and renewal
- Expedite eligibility determinations and automate eligibility redeterminations
- Make it easier to identify ineligibility and fraud
Our service is sustainable and scalable, and it gets results: States using PCG’s member eligibility verification services identify between 5 – 15% of their membership as potentially ineligible, resulting in an average of $30 million in cost savings per year per 100,000 applications/renewals processed.
Provider Management and Program Integrity
PCG's innovative approach to Provide Management and Payment Integrity is specifically designed with Medicaid and HCBS / LTSS services in mind. Our approach is upstream, proactive, quick, and nimble. Geared toward accountability and quantifiable future cost avoidance, we demonstrate bigger benefits than slow-moving, large-scale, long-term audits geared only toward recoupments.
Rate Setting and Support Services
PCG serves as a trusted partner to Medicaid, public health, behavioral health, and other state agencies and payers to establish payment rates for services, including setting rates for both institutional and community-based services. Furthermore, we have helped states work through other rate setting and payment related issues, such as Disproportionate Share Hospital (DSH) payments, upper payment limit calculations, and provider assessments. Not only do we help agencies establish and recalibrate rates, we also work with our clients to engage stakeholders and inform the provider community on changes to rates, in order to promote transparency and build consensus. Our services include:
- Institutional Rate Setting and Support
- Community-Based Rate Setting and Support
- Value Based Purchasing
Service Delivery Lifecycle Management
PCG can help ensure the compliance and integrity of your entire service delivery lifecycle, using a comprehensive approach that starts at the point of provider enrollment, continues through service authorization and service delivery, and ends in a reliable payment.
Revenue Cycle Management Services
PCG has been working with public and other providers to maximize revenue streams to ensure the sustainability of services and programs. Our work includes outsourced billing services, come-behind billing services to optimize revenue collections, coding services, compliance and review services, and revenue cycle management assessment and training services. We have a variety of billing solutions to process institutional, professional, and pharmaceutical claims.
AlloCAP™ - Cost Allocation Plan Software
PCG’s proprietary web-based cost allocation tool, AlloCAP imports agency financial and statistical information and performs cost allocations in accordance with an agency cost allocation plan. It allocates costs to benefiting programs and produces reports that show the true costs of operating programs and are used to claim administrative costs. It has been implemented by agencies across the country.
AlloTrac™ - 100% Time Tracking Systems
PCG’s proprietary web-based cost tracking tool, AlloTrac is used to track the time of a group of workers where random moment sampling is not feasible. It allows workers to track their time according to specified activities in specified increments. The results are used to allocate the costs of the participating workers.
EasyRMTS™ - Random Moment Sampling Software
PCG’s web-based random moment sampling software, EasyRMTS is a proprietary web-based random moment sampling tool that is used to conduct statistically valid random moment time studies (RMTS) of a group of workers. It assigns a user-determined amount of surveys to a group of workers and administers the surveys via email over a sample period. The results are used to allocate the costs of the sampled workers.